ComplaintsforVitoria Farms LLC

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a dozen Serama eggs for $60 plus $40 shipping. Out of a total of 17 eggs only two were fertile.I texted the owner as requested and told her.She called me back, shouted instructions at me, yelled at me and hung up.I never got a word in edgewise.I followed all the rules and did everything required.Im very disappointed.Ive been breeding Seramas for years and wanted new stock.Poor product, poor service and even poorer customer service.

  Business response

  02/10/2024

  ********************** purchased a dozen of Serama hatching eggs from my farm website. The total cost of her order was $85 ($60 for the set and $25) for shipping. See receipt attached please. She received extra eggs. I usually send 17 or 18 on a 12 egg set. ********************** also received a letter with our policies and a care guide for incubating Serama eggs and caring for the chicks that *** hatch. According to **********************, her package arrived on a Friday. She did not follow instructions to let the eggs sit for at 12 hours before incubating. She set them straight in her incubator and was already candleling them 2-3 days later, which is not the right practice for any hatching eggs at all. I never heard of anyone candling eggs 3 days later after setting them. She received them o Friday and was already reaching out to me on Sunday, telling me about her disappointment and asking for free eggs which we do not provide, other than the extras we send on a paid order. She first reached out through social media, on Instagram. She made remarks such as " I guess you cannot watch your roosters," or something to that effect. I responded in writing and I was very professional in my response to her. I mentioned my concern over the fact that the eggs were being candled so early. The earliest any incubated egg can be candled for signs of development is 7 days. However, I also reiterated my farm policies which are very clear and is conspicuously disclosed on three different places: on the listing itself, under the farm policy tab, and during check out. The policy states that you *** have 0% to 100% hatch rate from the eggs sent from my farm. We do not replace, refund or accept returns on hatching eggs. All farm sales are final. The buyer takes all the risks when purchasing hatching eggs through the mail. Further, there are several factors that *** affect embryo development and hatch rates on eggs sent through our postal system. This is explained in detail on my listing. When ********* made her purchase, she agreed to these terms and conditions. Concerning Serama eggs alone, the original importer, himself, advises that hatch rate of Seramas fall anywhere between 0 and 10%. 

  About week later from my response to **************************, she contacted me again. She sent me a text message to my personal cell phone, which is ok. I provide a business card with all packages I ship. Her message was the same: That she is unhappy, that she is disappointed, and asking for free eggs. Instead of texting **********************, I gave her a courtesy call. I explained to her everything I had already told her in my previous response. She, then, threatened to leave me a poor review for not giving her what she wanted. The conversation turned toxic and I bid ********************** good night and hung up the phone.

  ********************** sent me an angry text with more threats about hurting my business in backyard chicken groups on social media and filling a complaint on my business. I blocked her instantly on my phone. She continue to harass me posting unflattering comments on my farm page on ********* She commented on several posts which we had to clean up and block her on social media as well. She just does not take no for an answer. We are farmers and stewards of animals. We deserve the right to not serve people who are abusive and pushy as **********************. I hope ********************** got peace and satisfaction for all the damage she has tried to cause to my business just because I did not cater to her dissatisfaction and gave her what she wanted which was free eggs. Not happening. 

  To the BBB, I am not accredited with BBB, but I thank the organization for giving us the opportunity to tell our side of the story.

  Kind regards,

  ***

  Customer response

  02/26/2024

   Please see attached response and documentation.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩