Business ProfileforMagical Vacation Homes

We have stayed there nd had a number of issues, to be fair they fix whatthey could but we are shocked that we paid for a service that we not recieved and they wil only give us a refund if we sign a contract stating that nothing was wrong, that we will not put anything on social media 9or delete within 5 days) and mainly that they have not anything wrong and that contract is "not limited" to the dates and the proeprty that we stayed, so basically they can use it in teh future if we stayed again, so basically i feel blackmailed to get a refund.We arrived and we paid extra in advance ($480) for the pool to be heated. When we arrived it was freezing (pool and hot tub). I called and a very rude lady told me that in their system is showing is hot. I novited to come and test the water. They sent a technician, and the technician told me that he knows the house and the pool heater is not working, they are waiting for parts, and he said THE OFFICE KNOWS this. he didn't understand why they charged me and took my money. Th eoffice denied they know and offer first a partial refund and tehn agreed to a full refund. the trick is that they want me tos *** this contract which is basically a non disclosure agreement for anyothe property and any other date, which we will not sign. I have ask them to modify the agreement but it is unethical to offer refund for a service not received and ask for such a contract. I would have never posted this if they just give me the refund.