ComplaintsforGunther Motor Company of Plantation, Inc

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  There was a computer issue affecting the driving of the car so I brought it into the Volkswagen dealership at Gunther for over two months. They cannot fix it, and I have not gotten any offer for resolution or help with this matter.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am writing to formally lodge a complaint against Gunther KIA regarding a series of unresolved issues and unsatisfactory service experiences with my pre-owned certified KIA ******** which I purchased from KIA ********* with a lift kit already installed.Service Timeline:February 5, 2024: I brought my vehicle to Gunther KIA due to a noise from the rear after bumps. I also requested an oil change and tire rotation. I was told the noise was due to the back struts needing replacement.February 15, 2024: The rear driver shock was replaced, but the issue persisted. I was asked to return in a month to replace the rear passenger shock.March 12, 2024: I returned for the rear passenger shock replacement but was denied repairs due to the lift kit and asked to remove it.April 10, 2024: After removing the lift kit, I returned to Gunther KIA, but my request for service was denied.April 18, 2024: I made a second attempt for service, but was denied again, marking the final refusal.Concerns:Warranty Denial: Repairs were denied under warranty due to the lift kit, which was present when I purchased the certified pre-owned vehicle.Incomplete Service: There was only one shock replaced.Lack of Communication: Despite multiple visits and assurances, repairs were delayed or denied without clear communication.Unprofessional Conduct: ****************** was dismissive and unresponsive, adding to my frustration.Requested Actions:Immediate completion of the required repairs, including the rear passenger shock replacement.

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I Brought my 2012 VW Golf R in to have the fuel filter replaced. I showed up the on time for my appointment to be told that they would have to order the part to which I asked them to do. A week later I arrived at the dealership expecting to have the fuel filter installed. My service advisor had forgottten to order the part and instead of taking accountability and being honest he disappeared and passed me off to another service advisor who just so happened to be the assistant manager of service *********************. I asked ***** to order the fuel filter to which I had to wait another week. I showed up a week later only to find out that I would have to leave my vehicle for the day which was not previously discussed with me. I then went and rented a vehicle from enterprise which is attached to the dealership. Later that afternoon I drove by the dealership to see that my car was parked in the same spot and had not been touched. The next morning I texted ***** to ask when my vehicle would be done. Two hours later he responded and told me that they were diagnosing it which I told him I did not want. I expressed that I only wanted the fuel filter replaced. His response to me was that my vehicle had "a lot more problems" than I knew about. I then told him to take my vehicle off the Lift and that I would be there to pick it up in an hour. I showed up to the dealership an hour and a half later and was made to sit for an extra hour. I was then brought a bill for $564.00 for a fuel filter and an oil change. When I finally received my vehicle the locking lugnuts on both passenger side wheels had been over tightened and stripped with a compressed inpact air gun. Also the sunroof drains in the ****** of each door had been disconnected so when it rained later that day it caused the interior of my vehicle to be completely drenched and caused my carpets to become soaked and moldy. I had to take my car to a wheel specialist who had to use a welder to cut the lugnuts off of my vehicle.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car sat in the shop for two weeks before I can get a diagnostic. In between this time I spent hours and hours calling Gunther Kia trying to get a hold of ******* only to be told she will call me back which she never did. When I was finally able to get a hold of **************** was advised to come in to fill out a form to finance my the repair cost. The moment I arrived I let the staff know I am waiting on *******. ******** co workers makes it known that she is here and she will be right with me. After 20 mins of waiting to be approached I noticed ******* is in the back room with a newborn baby feeding the baby a bottle. I dont say anything to ******* but I am aggravated because Ive been without a car for two weeks and I want my car fixed ASAP and shes prolonging the process because she has a whole newborn at work at her desk that shes taking care of. After applying for the link I tell ******* is it possible to speak to a sales manager to see what options I have with my car. I go to speak with a sales manager who gives me carmax information to call and to get a quote. Carmax instructs me to take detailed photos of my car using a link that was texted to my phone since I can't bring it person. I asked ******* if it was possible if she could take photos of my car so that I can submit to carmax for a quote. ******** response to me was she is unable to do it. I politely asked her why cant she take the photos of my car if shes my advisor? She replies with a aggressive tone and said because shes busy. I asked ******* if it was possible to focus on her customers and not the baby and ******* said never to bring up her baby I am rude and proceeds to hang the phone up. Immediately I ordered an uber and rushed to the dealership to speak to a manager. While waiting in the lobby ******* walks up to me aggressively and starts threatening as well as shouting at me. Please see the attachment for the rest of my experience.

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have cancelled a warrantee of a car bought on Nov 2022 by $2000. When I call Mazda Finance and the insurance company, they don't know about the cancellation. I have reached out Gunther Mazda many times and I have not resolution of the issue.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  i take my car to the dealer and they still charge me for the tensioner to replace it and take out 2 screws and still charging ******* and i had the peace that broke in my hands and till the same about of money the peace if 250 when i can get it for ***** and a belt ***** they were staying they are changing the brakes in the back for that price and i told him to do the tensioner only and it is still the same price this store need to be close

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a used Vehicle from Gunther KIA November 30th 2023, seeing as it was outside MFG warranty it had ***** Miles on it , it was recommended by the Finance Manager that we purchase a4/4800 Power Train warranty , which we did and paid for. Approximately one week after owning the car the transmission ceased working. We brought it to a ****** Dealer and they diagnosed the car having serious issues with the transmission 1) bad mounts 2) no transmission fluid due to a leaking seal 3) bad wheel bearings caused by the faulty transmission seal. Overall it was almost $3000.00 min repairs that the warranty company is refusing to honor the warranty saing that GUNTHER KIA SHOULD NEVER have sold a car in this condition , nor should they have offered a warranty on a car in this condition. Gunther KIA refused to accept my calls or emails, I have been without a car I made my first ppayment on , and have not been able to use after a week of owning it. Pleas ehlp me get some resolution to this.

• Initial Complaint

  12/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went for a maintenance appointment. I detailed before hand exactly what services I was going for. That was the main concern. Gunther Kias sells department contacted me about my car, its a lease and Ive told them I want to buy it at the end of the leases term. My sole purpose was to get my car serviced and hearing about the cost of my car and the options to buy was second. After I finished speaking with the sales department, they took my car, obviously not happy that I didnt buy the car at that moment, for servicing, I reiterated the fact that I told them, what services I needed and that before anything was done I would like to hear the cost. They simply took my car without telling me anything. After waiting for more than 4 hours and none saying anything to me. I decided to speak to the sales person I had spoken to earlier. To my surprise, she said she thought I had already left. At this point, she just pointed me to the service center. They had no clue of what was going on and what services I was there to do. As a matter of fact, they did a service which had been done a month ago and not needed. I have the receipts. At this point, things turn from bad to worse. I ask 3 people to help me speak with a manager. None helped. As I was waiting for someone to help me, a gentleman passed by, not knowing this at the time, this gentleman was the General Manager (***** Del ****), after explaining my situation and concerns, and asking for some sort of compensation for all the wrong doings, he treated me like I was an employee and not a customer. He had the audacity to tell me that MONEY IS NOT EVERYTHING. As I rejected his comments, he chose to ignore me and again treated me like I was one of his employees. The statement money is not everything comes from a business, where money needs to be made and quotas need to be reached. This is inherently ironical. I spoke to the corporate office and they said theres nothing they can do. Because the dealership is privately own.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Due to an error by their technician I am owed an engine. That engine is just over $20,000 to replace which I do not have (The car is not even worth that). I had my car towed to them last year for an engine replacement that would've been covered completely by my third party warranty. The tech decided to get involved, despite other guidance from his supervisors, and the warranty company had no choice but to deny the engine claim. The tech explained "the car was run while being quarts low on oil." Due to this statement alone the engine claim was denied.I immediately escalated this to the Service Manager. My vehicle was under a VW care plan until ****** miles and received regular maintenance after that. I am also a Volkswagen enthusiast, having been a fan of the brand and builder of the cars since I was young. I even keep an extra quart of oil in the rear of my vehicle just in case. I had to remove this to have the car towed to the dealer, so I'm not sure how they thought they could blame me. The service manager decided to replace some timing components instead. I spoke to him when I picked up the car and could feel it wasn't right. He didn't care and said he stood by their work. The warranty company was ready to pay for the engine replacement had the tech not decided to express himself. The Service Director even told me the tech shouldn't have said anything as they've had to pay for multiple customer engines in this exact scenario in the past. Less than 1 year later and I need an engine, just like I did last year. I have now been without my vehicle for over 2 months. I'm a disabled Marine veteran that can't get to the doctor, can't get to my office, can't even get to the grocery store. It's been 3 weeks since my last communication with the Service Director.

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company continues to send me letters in the mail asking to trade in my 2016 Kia **** that I purchased from them. I no longer have this car and have contacted the sales agent, sent them emails, called on the phone, all asking them to remove me from their database of people to send spam messages to. They said they would and yet they never stop.

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