Customer ReviewsforRick Case Honda

Rick Case Honda participates in unfair business practices, deception, bait and switch, and fraud. I can never get the hours of lost time back and endless communication dealing with them with my brand new 2025 Honda Civic. After being bounced back and forth between their *** and Honda dealership and lied to I finally decided to do a deal on a 2025 Civic Si that was in transit to Rick Case Honda. I went in and did all of the lease paperwork, of course at that moment the *** changed the terms. They had me leave a deposit and sign all of the binding legal paperwork I.e. title papers, power of attorney on my trade etc. After the vehicle didn't show up from ********* in 2 days like I was promised I popped in unannounced to find my vehicle with my VIN parked in front and another customer taking possession of it. The *** on duty came back with the most insincere and fake sounding excuse I ever heard saying they had two of the same exact make and model sold 1 hour apart the same day I did my paperwork. That's funny, he doesn't know the employees showed me their internal inventory the day of the deal and that was the ONLY one in transit. During that week and a half a 2nd one was moved to ********* so they sold mine to another customer for what I assume was more money. They then made me wait 2 more days for a replacement, once it arrived they made me sit with a whole new finance manager and resign ALL of the paperwork again this time coercing me to finance with an extended warranty and higher monthly payment. They would not allow me to see the original lease docs to verify I was getting the same deal. Now, after all that, the vehicle that wasn't even supposed to be mine has been deemed a lemon. They lied to me, tricked me, and gave me a defective vehicle so they can make a bigger sale on the original car. A month old and the ** compressor has seized, 2 new batteries, and it still keeps dying. My kids have been late to school because of it. Absolutely disgusting

Worst Honda Dealer Ever!! Lied to in every angle ... Came here because they are known to be a big dealer and I was so disappointed.. from
the rookie sales person ***** the liar to the Horrible Manager ******* also a liar with a horrible attitude that almost look like he was going to jump of the chair and hit me. Poor customer service ... He really does not know how to deal with customers...
the WORST experience I have ever had.. I just hope that I do have the " "so called certified warranty " they offer you but don't disclose it on the contract as the " certified warranty for 995.00.
BEWARE Of this dealer, RUN !!! Do not buy a used car here. BTW Thank you ****** ** ***** for returning my call !!
PS note to **** **** : Please reevaluate your teams here in your name , They are making you look
really bad

To whom it concern at BBB, please be advised that Rick Case Honda always stand behind our customers, in relation to this complain Mr ******* ***** came and purchase a 2020 honda Civic Certified and later learn that it had a minor damage on carfax which with honda is acceptable to certify. Mr ***** and his wife ***** came back on the 29th of november upset about this and was told No Problem we will trade you out of the car at no financial expense to them but please lets do it in a professional way. We took the 20 Civic that they paid $24112 out the door and gave them $24820 allowance on a 20 Honda Accord which they left with and was very happy about. I (****** ******* ) left a message on Liana phone to contact me because she wanted to know how the certify warranty works. she was provide a brochure plus information from a finance manager . if you have any questions on the matter feel free to contact me ****** ******* at XXX-XXX-XXXX.