ComplaintsforJon Hall Chevrolet, Inc.

• Initial Complaint

  10/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August 29th 2024 I took my 2017, 2500 gmc denali diesel pick up in for a new control panel, and new coolant tank.I agreeed to the replacement cost and they said they fixed it.I picked it up and drove it home.I noticed my check engine lights did not flash like they always had upon startup.I also noticed the coolant tank they replaced was empty in the second ******* indication light came on the warn me I was low on coolant.I took it back and they said they would fix it.They called and said it was fixed.Picked it up and they still dont work. I showed them in my owners manual that they are supposed to flash upon starting engine. They said they would contact ** and try to fix it.They once again called and said it was fixed.I went to get it they still dont come on.They say GM told them they are not supposed to come on I said what if my engine is low in a fluid they are not supposed to come on they kept saying they are not supposed to come on.I am extremely dissatisfied with the ******* shop I received. THIS IS UNACCEPTABLE AND WRONG.Please help to hold this business accountable either fix it or refund my money.

  Business response

  10/15/2024

  We verified with a Field Engineer when last here the vehicle is in fact operating as designed , display working properly and we have now  closed the issue as we explained to the owner  thank you .

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2023 corvette for over **** from this dealer. Within 5000 the vehicle was hit from behind I had it brought back to the dealer for repair it was quoted 20k worth of damage. In turn the dealer collected the money took months to fix only to do more damage in the process. The current quote for damage it sustained while at the dealer by the dealer on top of the repairs that were never preformed is over $40,000. The dealer failed to fix any of the issues, destroyed the interior and exterior of the car some parts beyond repair, Im missing parts from the vehicle entirely. The work performed was incorrect. I paid $1100 for an estimate from another reputable dealer which contacted **** **** who still refused to fix their errors.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  The terrible experience I am dealing with is very long to explain so I will also attach photos and screenshots where I have documented what happened so you can read every detail. I purchased a brand new ***** Trax 2024 from Jon Hall Chevrolet on February 27th, 2024. The car had 21 miles on it upon pick up. My partner and I flew from out of state to purchase the car because they only had the color and package that I wanted in *******. We spoke to the dealership multiple times in advanced and even asked the salesperson to send a video and do a walk thru to make sure it was perfect before we flew over there. We got his assurance and made the flight. Upon arrived the car had some damages, including the inner driver door being scratched, scratch on the bumper above the tire wheel and behind the bumper and some marks on the foam liner door. Upon a lot of back and forth, they agreed to replace all the parts. Once I signed, they showed me the written contract stating the parts. One of the bumper parts was missing. The guy lied and was caught in a lie from his employee and then got angry and turned it around saying he refused to fix it. So we left agreeing to just get the other 3 parts fixed and signed the paper and left. I live in ** and drove back down to ******* when the parts came in. I called ahead of time to confirm everything. When I got there this past Friday the salesperson tried telling the service **** he never approved. I showed them the contract where he signed it so they installed the new door .. as I left and started driving back up to ** I noticed that they installed another damaged door. You will see on the photos. I called them and left a message for the service **** advisor named *****. No one has gotten back to me. There are a lot more details I cannot fit in this box but I will include it below in the attached photos. I am not the person to complain but I have been so mistreated. I am at a loss for words and would love some assistance. Thank you kindly.

  Business response

  05/15/2024

  I have reviewed the photos sent and seen the issue with the panel and ***** has in fact communicated with the owner and our intent was to order a replacement door after reviewing the photos sent by the owner to ***** after she communicated with the owner and providing her (****** email) to her as evidence of the email she sent the store yesterday with these same photos and we ask for communication even earlier but she explained she was driving back and would reach out . 

  The rear wheel openings were ordered for the owner and here same time as the replacement door panel that was order however the owner "Declined" installation as she said they were ok and no issue. So, we were in the process of resolving the door panel issue (ordering another and making arrangements for install in her town) until this complaint came across from the BBB.

  There were internal communication issues on the parts ordered but at no time did anyone say they were not being installed, in in fact it was communicated outside my office to the owner the manager on the floor authorized everything until the sales Department worked through their issue.

  Thank you.

   

  Customer response

  05/21/2024

   
  Complaint: 21711574
  
  I am rejecting this response because:

  No one has called me in regard to this. When I left *************** on Friday May 10th, I was the one who called ***** and left her a voicemail when I noticed the damaged car while driving. She never called me back. I have the phone records I can provide. When I called and spoke to her the following week, she had said that she got my voicemail but didnt understand so she was glad that I called her. I am not sure why she didnt call me back but no one ever had gotten back to me. Immediately after getting off the phone with her, I emailed her and her manager, immediately after she provided me with their emails which is shown on May 14th. I have been following up since that email was sent and not one person has called me. You can even see on the emails I have been following up. I can provide phone records to show this. I am not trying to cause any problems, I am just trying to make sure that *************** fixes their mistake, which is the only reason why I got BBB involved because no one has been very responsive. I had no idea that *************** was in the works of ordering another door to get replaced in my local town of **************. No one has mentioned this to me. You can see on the emails between ***** and I that no one has told me anything. I just want this resolved please. I hope that *************** can just do the right thing at this point because this is not right. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Requested a warranty refund in order to refinance my vehicle through my credit union. I was informed by the dealership that the refund was being processed by them on 4/8/24. I contacted the finance company for GM Financial to get both gap coverage and GM warranty cancellations for my vehicle and the following week they completed the cancellations. I also received a pay off letter from GM financial which was requested from my credit union and this was received within 48 hours. I have made multiple calls and left voicemails to ***** at the finance department to get back with me on the status of the refund but I did not hear back from her until 31 days later after I called the dealership again with complaints of not being able to get in contact with her for a month despite my efforts of reaching out to check that the refund process had been completed. ***** is the only individual who deals with this matter so I could not be transferred to anyone else to help settle this matter. I have explained my frustrations to ***** about not having this matter completed by now considering it has been a month since she informed me that she had begun the refund process with the knowledge of knowing I wanted to refinance my vehicle since 4/6/24. Her reply is that she can have this done by Friday but she then proceeds to state that she has issued the refund to GM financial but will need to reissue a check and that the matter will be settled by Tuesday of next week 4/14/24. I asked why couldnt the check be reissued today as I have already been under the impression that this was completed ************************************************** office the next couple days. I let her know that it is unfair to me that I will have to wait until next week for this matter to be settled knowing that she previously told me that this was being processed last month and that and initially be completed by Friday. This delays my refinancing process. I expected resolution before my 1st payment 5/12/24.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle in 2019 from John Hall Chevrolet. One year later in 2020 I started having problems with the transmission such as hesitation or stalling and vibration of the vehicle when accelerating, this problem was not happening on a daily basis and when I brought the vehicle to this location several times they repeatedly advised me there was nothing wrong with the vehicle and they would flush out the oil to see if it would improve. Four years later i am still dealing with the issue and brought the vehicle in again to John Hall Chevrolet on January 22,2024 and was advised I would be paying the amount of $2755.43 after a 25% discount for an issue that has never been resolved after multiple attempts. I am asking for my vehicle to be repaired and my bill adjusted. I have a low income and can not afford $3k out of my pocket for a transmission issue that has been ongoing for four years and was never resolved.

  Customer response

  01/24/2024

  This complaint took place two days ago on 1/22/2024 and not four years ago as you are stating. Please do not close this case, this is a new claim. Thank you so much.

  Customer response

  01/24/2024

  Attached is the invoice of service date of April 27,2023 states no issues found with the vehicle after driving it for 23 miles at Jon Hall Chevrolet , this was nine months ago. 

• Initial Complaint

  12/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  So, after months of waiting, my C6 Z06 that was sent to John Hall Chevrolet in *************, ** has been damaged beyond belief in comparison to what it went in for. Nice big scratches on the ** quarter panel, paint chips all over hood, fenders. The best ones are the non matching paint on the front facia, with the majorly rough orange peel and dimples where the fog light screws poked through the front. But the BEST one: a ************* fiber splitter that I have been waiting on for 3 months!!!! Oh, and a boring, bad battery. The body shop manager "I have talked to the boss and we will try to polish the scratch and replace the splitter AGAIN. No, the battery will not be replaced".

  Business response

  01/16/2024

  Issue has been resolved with the owner items Corrected . 

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car in to service dept June 22, 2023. I had a spillage in trunk that caused an electrical fire burning up my wiring harness, fuse box, and battery in my 2018 Camaro SS. The wiring harness had to be ordered from GM as a special order and we had to wait for the Detroit plant to make the part. After the dealership not expediting the part order I contacted GM direct and had a ticket issued for them to expedite the part after a 14 day part delay. We had a possible eta for the wiring harness of mid OCT. Jon Hall had my car in their back lot exposed to the weather so instead of letting my car sit outside we all agreed I could tow it home to my garage to wait for the part. The car was moved to my home in August. Jon Hall would let me know when the part would arrive. GM called me August 31st to let me know the wiring harness had shipped to the dealership. When I called Brook W***** at Jon Hall on Tuesday September 6th to set a date out two weeks to bring my car back for repairs, she stated they couldn't set a date for repair until they had the part, we knew the part was shipped that's why I agreed to set a date two weeks later, she refused. I went to see the operations manager TONY G*****, he knew of the situation I told him I think we can all agree this repair is not beneficial to either party so I am willing to buy the parts from you and have the repair elsewhere. He stated yes he had talked to Brook, the insurance company had already been contacted and assured me that I could buy the wiring harness from them since the order took so long and not make me start from ground zero in getting the plant to make another part. I then went Brooks desk, we agreed we would buy the parts and Jon hall would contact my insurance company to refund the difference. This did not happen and they refused receipt of part, did not give me the opportunity to buy the part. Also, they cashed the insurance check, without doing any repair, my insurance company cannot reissue me a check to get repair

  Business response

  09/07/2023

  Hello, 

  Thank you for allowing us to respond  ..

  The owner spilled. a large jar of pickle juice in the rear of the vehicle after purchasing it from a local retailer which sat in the vehicle damaging electronic components and connectors where it spilled. She was attemped to get the retailer and pickle juice company to pay for the damages with no success which her insurance company eventually stepped up and authorized needed repairs. The major portion of the damage was to the vehicles connectors which are part of the complete vehicle wiring harness and pigtail repair connectors are not available requiring us to order a body wiring entire harness.  Even with all of the promises Ms. ******* proclaims that have been made to her for shipment and arrival days by GM the harness has still not arrived, and we have been tracking it diligently as we've continued to tell her and not believing. 

  We have made a decision to not repair the vehicle and notified her insurance carrier, and requested Ms. ******* have vehicle removed which as well was done, and the full amount of the monies paid to secure the ordering of the vehicle's wiring harness has been refunded to her insurance carrier if she calls her adjustor and checks. The harness is still enroute and tracked prior to me answering this request and she was informed by me personally when it arrives, she or the repair shop she uses can purchase the harness for the repairs since its unique to that vehicle.

  Thank you for allowing us to respond and this will be our final communication on the issue . 

   

  Thank you.

   

  Tony G**** 

  Customer response

  09/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:Date Sent: 9/7/2023 3:39:36 PM
  

  "We have made a decision to not repair the vehicle and notified her insurance carrier, and requested Ms. ******* have vehicle removed which as well was done, and the full amount of the monies paid to secure the ordering of the vehicle's wiring harness has been refunded to her insurance carrier if she calls her adjustor and checks. The harness is still enroute and tracked prior to me answering this request and she was informed by me personally when it arrives, she or the repair shop she uses can purchase the harness for the repairs since its unique to that vehicle."

  The above response is not true, my insurance company paid for full repair minus my deductible.  That check was cashed and as of today, September 7th, my insurance has not received any refund and today they told Brook W***** how to refund the monies.  In addition ,GM stated that they were informed that Jon HALL would not be making repair, and Jon Hall returned the part.  The return of part has not been confirmed as of today.

  I was not requested to remove my vehicle, I moved the vehicle to my garage for protection due to the 3 month eta on the wiring harness.  

   "
  Brooke W***** Mon, Aug 14, 2:20?PM
  
  
  to me
  
  
  
  
  
  Alrighty,
  
  
  You are good to pick up the vehicle as long as the tow truck get's here before 5pm. We ensure our technicians are here when tow trucks are on property in case assistance is needed. Insurance is on the same page that you are taking the vehicle until parts come in for repairs. I advised them that once parts come in I'll inform them as well so we are all on the same page. 
  
  
  We managed to move the vehicle to an easier spot for the tow truck to pick it up. 
  
  
  Thank you,
  
  
  Brooke W*****
  Service Consultant
  Jon Hall Chevrolet

   

  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jon Hall Chevrolet in Daytona Beach, FL cracked my dash panel today! I took my car in today for a routine oil change tire rotation. After a 2hr wait for an oil change & car wash, the service attendant dropped my vehicle off. I noticed plastic and paper trash on the dashboard of my car that he grabbed before getting out. As I got into my car I immediately noticed a crack on the upper dashboard panel that had not been there before. I immediately notified Pamela, my service writer, who then notified Dawn E*** the service manager. They told me to wait while they reviewed security footage. After several minutes Pamela returned and advised me that they could not view the angle on their surveillance system, but they would cover 50% of new dash panel. I wrote an email to Dawn E*** telling her that offer was unacceptable and & I shouldn't be liable to pay for anything since I didn't cause the damage. A reputable company like Jon H*** should right their wrong. I advised her the vehicle should come back to me the same way that I brought it in. Dawn E*** sent another reply email restating that they'd only cover 50% of new dash panel. Bottom line, I didn't have a cracked dash panel when I brought my vehicle in for service & now I do! Please inspect and take pictures of your vehice before having it serviced here. I found a new panel on ****** for $100. I either want them to replace dash panel or write me a check for $100 and ill replace it.

  Business response

  08/30/2023

  Hello

  The vehicle had an Oil Change and nothing to do with the interior of the vehicle or its dash, other than to apply an oil change sticker to the windshield, the crack is the result of age and sun seen on very old vehicles such as this one, and not the result of our Service. The dealership as a goodwill gesture offered a 50/50 split with the owner to resolve the issue which he declined, and we have now withdrawn our offer at this point going forward. 

  Thank you for allowing us to respond. And please close the case as their will be no further response from the Dealership.

  Thank you ... 

   

   

  Customer response

  09/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The response from Jon Hall Chevrolet is false! After my oil change they gave my car a wash. The service tech who drove and dropped off my car had plastic and paper garbage on my dashboard, coincidentally where the crack was. Once he stepped out of my vehicle and grabbed the trash I immediately noticed the crack in my dashboard. My dashboard did not have a crack before I left it for service. There's a reason this business has an (F) rating with the BBB. Terrible service department & terrible business practices. I've already went to a junkyard and bought a used Dash panel for $45. I'm very meticulous and clean with my car. I have OCD and notice every minor retail. Take pictures and inspect your vehicle before leaving it for service here. I won't be buying a vehicle here in the future and I will be sure my family and Friends don't patronize this business.

  
  Sincerely,
  
  ******* ******

  Business response

  09/05/2023

  Thank you as we stand by our original comments, please close case however you need to and thank you for allowing us to respond . 

• Initial Complaint

  08/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I spoke to multiple salesman over different days on the phone and they assured me that the price of the car was 42,000 which it said online. I drove all the way from Orlando to Daytona sat down with the salesman and the first thing he said to me is it’s $4000 more up charge just because. no one had said anything before that and we drove all the way over there. They are crooks and criminals and bad business people do yourself a favor don’t go there.

• Initial Complaint

  04/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  As a previous customer to this company I was expecting so much more out of the transaction that took place with this company in Dec following my car accident. I was given a vehicle by this dealer, that wouldn’t crunk the next day which would deadline the vehicle within 24 hrs of the vehicle being given to me. 2016 Nissan Rogue was the vehicle given to me after I was wrongfully hit in my previous vehicle the was provided by this dealer. The day after receiving this vehicle the Nissan Rogue completely cut off on me and would not cut on. I notified the dealer and was told they would fix the issue. They sent someone to me 2-3 occasions to jump my vehicle 12/18 and I believe 12/22 or 12/23. I came to the dealership on 4 different occasions requesting that my battery be replaced. And the vehicle be checked. I have text message proof of coming to the dealership and sitting outside of the dealership waiting and no one giving me a new battery or checking the issues with the vehicle. I even took the battery to **** ****, where they informed me that the battery was a Bad Battery and should’ve never been sold to me. I have receipt of this information as well. What I am requesting is that this vehicle 2016 Nissan Rogue be removed from my credit report through whatever means necessary because the car was inoperable. The vehicle was picked up on 4/25. I did not receive a tag for the vehicle as the paper tag was still on the vehicle when it was picked up. I have receipt of the transaction and conversations between the associates and I, & I’m willing to take all calls necessary to resolve this situation. Thank you for your time and consideration in this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩