ComplaintsforDaytona Mazda

• Initial Complaint

  09/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 30, 2024, I turned in a lease and purchased a used vehicle from daytona mazda. Since then I received a bill stating we owe money for wear and tear, overage of mileage, and termination of lease cost. Weve contacted the dealership several times stating this is incorrect, and there was nothing that we shouldve owned. During the sale we were told by ***** the sales manager and *** the salesman all would be covered. We had 4 payments left, 2 were to be waved and they were supposed to send us a check for $1000 to cover 2 of the remaining payments. We never received the check, we had to call for 3 weeks before it was issued and my husband had to go to the dealership to pick it up. During this time, we were charged late fees by mazda leasing that they would not reverse. Once we received the check we were told we couldnt pay the remaining balance because the lease inspection paperwork hadnt been sent in making us accrue additional late charges. Then we received this bill. We have sent multiple emails with no response to *****, finally had to CC the ** to get a response where ***** stated he was going to reach out to a Mazda regional manager. Ive contacted Mazda Corporate and filed a complaint but was redirected to the dealership directly. I have text messages where the regional manager said the dealership did something wrong in the deal and promised us Terms that only apply to a lease to lease agreement and instructed us to reach back out to the dealership to take care of this. I have text messages with ***** has also said he agrees that something was done wrong in the deal and he has to reach out to the lease office for a resolution with a promise to call back asap, we havent received a call. He is now not responding and in the meantime, this bill was due two months ago, it is now hitting our credit and continuing to go unresolved.

  Business response

  09/17/2024

  The lease was grounded, and they purchased a pre-owned vehicle. Upon grounding, Mazda Financial sent a final bill. They (Mazda Financial) that it was excess miles and the last 3 payments. We (Daytona Mazda) cut the customer a check for $1000 as part of the deal to assist in the final bill. I was informed by the Mazda Financial *** that a payment was made on the account and that it was from cancellations. The customer has provided documentation that they in fact paid the bank the payment and was informed that were all done, to then be told by the same *** that it was for late payments, which was proven to be false. I was asked by the same Mazda *** that I needed to send a letter on letterhead that the lease should have been for 12k/yr and later was told by the same *** that they will not accept the letter because the customer stated that the lease was 10k/yr (which based off conversations with ***, I do not believe). If you add up the $1000 check that was given, the miles correction, and the phantom payment made to the account, the account should be settled. I am not sure what more I can do because the issue is with MFS and not Daytona Mazda. 

   

   

  Customer response

  09/24/2024

   
  Complaint: 22254454
  
  I am rejecting this response because:

   

  I contacted mazda financial and they are saying everything was generated properly and the dealership failed to pay the fees they promised. Im again being directed back to the dealership for a resolution. 
  
  Sincerely,
  
  **** *****

  Business response

  10/01/2024

  Here is the conversation I had with the same person through text. 

  I was also told to send a letter correcting the miles which I did because with Mazda there isn't a money factor for 10k miles a year at 24 months. Upon receiving the letter/fax I was told they were denying the correction because they are claiming that the customer confirmed they had 10k/yr on a phone call with them back in June. 

  I was also told by the same individual from the text messages, that he made a mistake and the 860 payment that they magically found was indeed made by the customer, but it was for late payments (which the customer denies, and I happen to believe them).

  The *** has given multiple stories to both parties. 

   

  Chris 

  Customer response

  10/02/2024

   
  Complaint: 22254454
  
  I am rejecting this response because
  

  I opened a complaint number with Mazda Corporate. Case number: ********. This one is opened on July 16 and I contacted them again on September 16 and have no heard back. This bill is still outstanding and hurting our credit as passed due bills dropping our credit score. Something needs to be done soon. Agreeing that mazda financial has made a mistake doesnt make this go away, it needs to be resolved. If the regional representative has provided different answers in several occasions, the dealership should reach out to someone higher for a resolution instead of letting it go. 

  
  Sincerely,
  
  **** *****

• Initial Complaint

  03/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 14, 2024 I purchased a 2023 Mazda Miata, I was happy with the salesman but the finance person, *********************** added several things to my agreement that I verbally declined but were added anyway. I am able to receive refunds for some of the "warranties" that were added but the Perma Plate warranty I was told is NON-REFUNDABLE! My ******** were waiting for the car to be "detailed" before we could take it home. One of the things we thought they were doing was a clear coat which is included in the price. But to find out later it was a Perma Plate application that comes with a warranty that we did not want which cost $2300. My wife ***** purchased a 2024 CX-5 from the same dealership 2 months earlier & was very satisfied with the finance person she dealt with named *******. We trusted this establishment because of that experience, so when we said no to ****************** we did not expect to have him add these expensive warranties. We were there for so many hours & after signing so much paperwork we did not realize until we looked at the bill of sales that he added unauthorized charges! I have contacted the manager ********** is now not returning my calls. We are just looking for a refund, Thankyou!

  Business response

  03/25/2024

  *************** purchased a brand-new Miata in February. While in the finance office, he chose to purchase several warranties for the vehicle. ****, the Finance Manager, went over all of the options and *************** signed for the additional coverage and paint protection. I can provide copies of the coverages with signatures if needed. His wife called after the sale and claimed that there are unexpected fees, and it was explained to her that if *************** no longer wanted the extra coverage and protections on his vehicle that we could cancel the warranties and have the money refunded to loan. The only coverage that cannot be cancelled is the Perma Plate, which is a paint protection that is applied to the vehicle. This protection has already been applied to the vehicle and cannot be removed. 

  Please let us know if further action is needed on our part or if you would like copies of the signed warranties. 

  -********************************;

  Customer response

  03/25/2024

   
  Complaint: 21475837
  
  I am rejecting this response because: The Salesman deceived us with the perma plate application.  We were under the impression the CLEAR COAT was being applied, just as it had when we purchased the CX5 2 months earlier.  We would have not agreed to this warranty & made the mistake of trusting this finance person, when we said no to extra warranties he still added them.  The only one we agreed to was the extended service contract & that was even more than what he quoted.  Being there for several hours with so many documents to sign when purchasing a car, it was overlooked on our part because of the trust we had with our previous experience with a different finance person. We will be cancelling the other warranties this week but should be entitled to at least a partial refund since this warranty will never be used.
  
  Sincerely,
  
  ***************************

  Business response

  03/26/2024

  I have included a copy of all the protections that were signed for. I can also include the sheet where the pricing and payments were disclosed.  

   

   

  Customer response

  04/08/2024

  Hello, It's very upsetting that this finance person at this dealership can get away with swindling people.  We verbally told him NO & he had us sign documents that we had refused because there is soooo many papers they have you sign.  I hope this complaint does make it on their site because it's wrong & should not be tolerated.

  Business response

  04/09/2024

  I have already supplied the signed documents of both the paint protection and the menu showing the what the monthly payment difference would be. The product was already applied and cannot be removed.  

  Customer response

  04/09/2024

   
  Complaint: 21475837
  
  I am rejecting this response because:
  Obviously the perma plate coating can't be removed but the warranty can be removed & was not verbally agreed upon & the finance person added it to the pile of documents to be signed & he KNEW we did not verbally approve it.  Finance persons should not use trickery when going thru the process of closing the deal with a customer and when the customer repeatedly says NO, the finance person should not keep trying to talk him into it.  My wife & I spent almost $100k on 2 new cars in that dealership since Dec 2023,  My wife's experience was perfect so that is why the second car was purchased at that dealership. We thought when they took the car to "detailing" it was to apply the clear coat which is included in the price.  We were not aware that it already was applied previous to the purchase.  My wife's 2024 CX-5 that she purchased Dec 18, 2023 was brought to "detailing" to have the clear coat applied so that is why we were blindsided to this $2300 "perma plate" application & warranty.
  Sincerely,
  
  ***************************

• Initial Complaint

  02/20/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I bought a Mazda brand new and purchased GAP insurance. When I paid off the loan my bank told me to contact the dealership for my GAP insurance. I have called many times and sent messages and they have not returned my calls.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new Mazda cx5. I wanted to return after a couple of days, went buy there a number of times in a week by myself and with my husband. They would not take back so I traded in with ******* VW. Later I requested a cancellation per the contract on two warranty's they sold me at Daytona Mazda. Reviewing the lease contract it says they were to provide info to review before signing/agreeing to the warranty's. They showed no paperwork and were aggressive to hurry me threw. Second it says in contract they are to provide copy of warranty's. They never provided and it has been two months. When visiting to request the refund they gave me ****** in finance, he filled out cancellation. Nothing every happened. Later my husband met with ******** in finance. She said no record of filling is shown from ******. So she filed again backdating to the lease agreement date. Three more weeks past and still no refund check. Finally my husband called and talked to sales manager *****. He said we would have check next day between 6-7 pm on Dec 7, 2023. They did not give me the check.

  Business response

  12/19/2023

  From: ******************************* <********************************>
  Sent: Friday, December 15, 2023 5:28 PM
  To: ***************************** <************************************>
  Subject: RE: BBB COMPLAINT
  
  The customer leased a car on Sept. 30th and leased a CX5. The customer stated that she wanted to also look at the *********** Her ex-husband (who was with her) urged her to buy the Mazda and that there was not a need to look at the ********** as he had purchased several Mazdas in the past. The customer then returned a day or two later and had questions about the vehicle and asked about the exchange policy. The following Monday, her ex-husband came into the store screaming about how we ripped him off. He claimed that we sold him warranties and did not disclose the cost, except he was quite capable of telling me how much the payment increased. I offered then to cancel the warranties for her,but he declined. After ***** minutes of going back and forth about how he (which by the way, he is not listed on the deal) wanted to cancel the whole purchase, the truth finally came out that she was mad at him for making her purchase the Mazda.
  
  They traded the CX5 on October 20th  to ******* ********** and called to cancel the warranties. the warranty cancellation form was submitted. The warranties can not be cancelled through the dealer on a Mazda lease. Once MFS (Mazda ********* Services) was paid off by ******* Mazda, MFS sent correspondence that they were withholding the amount of the warranty cancellations from our proceeds. We received this notice on November 15th.
  
  The ex-husband once again called in as if he were the customer, and proceeded to berate anyone that would answer the phone. He once again claimed that we were scam artists and cons. I assured him that I would get the warranties canceled for him. Upon doing some research, I was made aware of the money being withheld from proceeds. This was expressed to both of them.
  
  MFS finally sent the check to them. The reason for the delay was that they traded the car in to a ********** store and they had their Mazda store ground the lease which gets paid off differently.
  
  I hope this helps clear up the complaint that filed by the ex-husband (again not on the deal)
  
  -*******************
  

  Business response

  12/21/2023

  From: ******************************* <********************************>
  Sent: Friday, December 15, 2023 5:28 PM
  To: ***************************** <************************************>
  Subject: RE: BBB COMPLAINT
  
  The customer leased a car on Sept. 30th and leased a CX5. The customer stated that she wanted to also look at the *********** Her ex-husband (who was with her) urged her to buy the Mazda and that there was not a need to look at the ********** as he had purchased several Mazdas in the past. The customer then returned a day or two later and had questions about the vehicle and asked about the exchange policy. The following Monday, her ex-husband came into the store screaming about how we ripped him off. He claimed that we sold him warranties and did not disclose the cost, except he was quite capable of telling me how much the payment increased. I offered then to cancel the warranties for her, but he declined. After ***** minutes of going back and forth about how he (which by the way, he is not listed on the deal) wanted to cancel the whole purchase, the truth finally came out that she was mad at him for making her purchase the Mazda.
  
  They traded the CX5 on October 20th  to ******* ********** and called to cancel the warranties. the warranty cancellation form was submitted. The warranties can not be cancelled through the dealer on a Mazda lease. Once MFS (Mazda ********* Services) was paid off by ******* Mazda, MFS sent correspondence that they were withholding the amount of the warranty cancellations from our proceeds. We received this notice on November 15th.
  
  The ex-husband once again called in as if he were the customer, and proceeded to berate anyone that would answer the phone. He once again claimed that we were scam artists and cons. I assured him that I would get the warranties canceled for him. Upon doing some research, I was made aware of the money being withheld from proceeds. This was expressed to both of them.
  
  MFS finally sent the check to them. The reason for the delay was that they traded the car in to a ********** store and they had their Mazda store ground the lease which gets paid off differently.
  
  I hope this helps clear up the complaint that filed by the ex-husband (again not on the deal)
  
  -*******************

• Initial Complaint

  06/26/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  Manipulative sales tactics. Offered me 5k fory trade in, but secretly was adding that value to the price of the car until final numbers came forward and was overlooked, meaning they gave me 0$ for my vehicle. Snuck in packages that I explicitly stated I didn't want. Wanted to cally bank to review but pressured me heavily to sign then and there.

  Business response

  07/10/2023

  Thank You for bringing this to our attention. We hold our team to very high standards regarding ethics & transparency. We have reached out to Mr. ******* a couple times and even had him come in to discuss his concerns and what we can do to make him truly satisfied. He was made clear of what we can do to satisfy the situation, and is strongly encouraged to reach back out to us with any additional concerns. 

  Customer response

  07/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  My paperwork shows a down payment of $3000 but they charged my card $6500. I reached out again this week and was ignored. They gave me a note a month ago that they were going to send a refund check to fix and I have yet to receive one. Further discussions with other people at my work that have had business with them claim the same treatment.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  12/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had an appt. with ********* "Cat" ******* at 1pm on Monday, (11/28/2022). I waited for about 20 minutes when I saw her taking another customer to test drive a vehicle. This was frustrating because I had made an appt. for a reason and it being my only day off of work, I did not want to waste time. It was after 2:00 when Cat led me and my boyfriend to an office in the back corner. She proceeded to speak directly to him about my previous vehicle though I was the one making the purchase. This was offensive and came across as sexist. Cat left us alone for extended periods of time w/o offering any explanation. It was hard not to assume she was selling a vehicle to the woman she was taking for a test drive. At some point, a sales manager named ***** came into the room and stated that my monthly payments may be about $10 more than they originally stated to me. Cat promised me via text that my payments would be $148/month. My boyfriend had to leave around 4pm via a ride-sharing app, an expense we did not foresee spending due to *************** this would be a quick and easy paper signing. Not only were none of the papers ready when I arrived, I did not feel like I was being made a priority. I had already spent a total of $26k on the car and I was there only to finish signing and to finance the dealer fees and taxes. After my boyfriend left, a man asked me to come into his office. He stated that due to my credit, my payments would be $293, which I rejected. He then asked me if I could do $255 which I also replied no. He said he would need a moment and returned with *********************** who insisted I listen to the man and "it's just a few bucks more". When I began to state that it was double what I was promised, ******* interrupted me to compliment my nail polish. This was extremely inappropriate and demeaning. I realized the man was trying to sell me extras I didn't request. He admitted he could get my payments as low as $167. It was sneaky, sexist, and a horrible experience.

  Business response

  12/06/2022

  I *************************** have personally reached out to customer; we have resolved all issues and customer is now happy with the results.

• Initial Complaint

  09/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was told that I would take my car for 675$ Monthly, 46k total the finance guy did not do a good job explaining all that would be added after I said I was confused. I ended up signing explaining everything to my father who explained the papers for me so everything was incorrect I ended up with 788$ monthly & 52k total. I brought the car back less than 24 hours to get my old car back but they will not give it to me.

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