Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On October 28th Jacuzzi remodeled a bathroom, removing the tub for a walk in shower. I was told to wait three days to use the shower. On November 6th, while wiping the grab bar with a paper towel to prevent water spots, the end cap came loose. I sent a photo to the installer **** and received a reply got it. After a day of no follow up, I text **** again and he said he was out of the country.I have yet to hear from anyone. Ive left messages and no follow up. I have additional issues with the shower. I lose water pressure if I want hot water. This was never an issue before. I spent $14K and although it looks nice, its shoddy workmanship and does not function as expected.
Business response
11/21/2024
Service was completed to customer's satisfaction on 11/21/2024.Customer response
11/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I am happy to report a technician came to the house today. The water pressure was resolved by removing the shower head and replacing my original shower head.
Its unfortunate that I needed to file a complaint in order to receive attention.
Sincerely,
**** ********Initial Complaint
09/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I reached out to various vendors to receive quotes for a bathroom remodel. The salesperson, *****, who continually told me how he is the best of the best, trying to close me, I told him that I wanted to approve any financing he was looking at since I wasn't sure how I wanted to pay, cash or credit. He told me that it would be a soft pull on my credit to determine my credit worthiness. I reiterated that as long as I had approval and it wasn't a hard pull on my credit, that it's fine for him to go ahead. I came to find out that he DID a hard pull on my credit without telling me in advance. I immediately cancelled EVERYTHING. Now, I've attempted to get this hard inquiry off of my credit and I'm unable to do so. WATCH out for slick salespeople at this company.Business response
01/08/2024
Customer received and initialed a contract not a quote. Which means that the we were able to issue a charge for an account not soft pull on credit. The customer cancelled the contract 2 days later. There is no credit report to fix. This matter is resolved.Customer response
01/08/2024
Complaint: 20557478
I am rejecting this response because:the sales person is the one who told me it was a soft pull on my credit. The business and the sales rep are unethical.
Lying about what I was told and the contract was contingent on what interest rate they would get. When I saw the interest rate was too high, I cancelled everything.
Sincerely,
*****************************Business response
01/09/2024
The initial soft pulls were done as sales person promised. However when a contract is signed the charges are no longer a soft pull for a quote. Customer received and initialed a contract not a quote. Which means that the we were able to issue a charge for an account not soft pull on credit. The customer cancelled the contract 2 days later. There is no credit report to fix. This matter is resolved.Customer response
01/10/2024
Complaint: 20557478
I am rejecting this response because:
Sincerely,
*****************************Initial Complaint
09/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 12,2023 My Husband and I signed a contract with Jacuzzi to replace my bathtub with a shower. I gave the a check for $6,190.00 for a 50 percent deposit. They said that are busy and the install would be about August 1, 2023. I would get a call to schedule the install in a few days. When they called they scheduled me for August 9, 2023. I received a call August 3,2023 to say there was a problem with permitting and they would have to reschedule for September 5, 2023. I checked with the ***************** and no permit had been applied for. On August 25, 2023 they called to cancel again and I told them I wanted someone to call me back today (august 25). They did not call back that day and have not heard from them yet. I called and had to leave a message 3 seperate times. I also called the salesman and left a message Today the salesmens phone is not valid.Business response
01/08/2024
This matter has been resolved with the customer. After many discussions, customer allowed installation on 12/22/23.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.