ComplaintsforOne Payment
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Complaint Details
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Initial Complaint
09/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
ONe Payment is my merchant service company that I use for ******* store fixtures. they have been charging me a $39.95 PCI NON-VALIDATION FEE for 12 months now.the sales person I have is ***************************** ************* ) ******* is aware of this overcharge and has told me several times that the charge will be removed from my Credit Card statement and that One Payment will refund me for past charges.it's been over 6 months now and I'm still being charges this fee.When I try to call the customer service numbers below all I get is recordings PH#************ ph#************ ***************************** *************Business response
10/19/2023
This merchant has been refunded $119.85 as of October 4th and he finished his pci compliance to avoid any more fees
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.