ComplaintsforTX Tactic
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a part on 6/27/2024. I received the part and it did not fit. I followed all of the return instructions including pictures and videos. I confirmed the info for the return with the company and was told to proceed with the return and given a return address. I returned the part and emailed the tracking info. When the part was confirmed delivered I inquired multiple times through the provided customer service email and also through the email submission tab on the web site. I have never had any return communication since they received my returned part. They have ignored all communications and have not issued a refund. I have provided the tracking ID of my return. I've uploaded a PDF of the refund request and approval email. I paid $82.95 and also $10.95 in return shipping cost.Initial Complaint
09/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered two folding stock devices for my *****, after receipt of the product I was not happy with the weight distribution on the hinge (very loose) I contacted TX Tactic per there refund policy, asking for permission for a refund, an I sent in pictures of the item to the address from the web site, the company agreed to the items being sent back to them, and they provided an address for the items to be retuned to. I used *** to ship the items back to the provided address, and I have a delivery confirmation from *** of the delivery. I have sent numerous emails to the company asking where my refund was, with no answer, I have used the web site direct contact, with no answer.Cost of items: $126.49 purchased on 31 July 2024.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.