ComplaintsforParker Davis HVAC Systems, Inc.

• Initial Complaint

  08/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered 3 Ecoasis erv systems for my house. All of the units require the filter to be changed for the past month. I was finally able to get them on the phone after about a dozen unreturned emails and chats. They do not have any filters in stock and don't have any idea of when they'll be available. They do however still sell the units, which seems strange given they have no parts to maintain them.

  Business response

  08/27/2024

  Filters were only delayed due to current ocean cargo traffic problems a little more than expected. They are arriving within 1-2 weeks. And you do not need monthly changes as stated. Changing filters depends on your air quality and can be every 6 months even 1 year. 

  Finally,please note, we are not a member of BBB and we do not communicate through BBB with clients. This answer was provided to you as one single exception and NO FURTHER REPLIES will be entered by us in this chain from now onward. This is the only reply you will receive through here. However, our direct corporate communications channels are always open and should you chose to ask for assistance as stated before. You may contact parts and warranty department manager *************** for further updates. We are hereby closing this thread.
  

  Customer response

  08/27/2024

   
  Complaint: 22197985
  
  I am rejecting this response because:
  
  This is not what I was told by your parts ***** They told me that they had no idea if/when they were going to have replacement filters. Furthermore, I had reached out to them through chat, email, and phone beginning on 7/24 with NO responses until I was able to get them on the phone yesterday. I have attached a screenshot of a thread of four unreturned emails that was sent. I also have chat records with zero response.

  Having said that, I would like to leave this complaint open for another few weeks to give them the benefit of the doubt and see if they are able to get those parts in. If not, this would put them in breach of contract since they are required to have replacement parts available for the products they are selling. This is clearly stated on their own website.
  

  Business response

  08/28/2024

  OUR CONVERSATION IN THIS CHANNEL HAD ALREADY ENDED WITH THE LAST ANSWER. THERE WILL BE NO FURTHER COMMUNICATIONS OUTSIDE OF OUR OWN OPEN CHANNELS CLEARLY ADVISED BEFORE.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased four pioneer mini splits. I have had three of them installed so far two of them have thrown a code for low Freon within two weeks. I had HVAC Company come out check all installation was correct. And they topped it off for Freon. They said it did not come with enough. Company has been rude, not willing to work with me and having to drop money out of my own pocket to fix the issue

  Business response

  06/28/2024

  Systems are pressure checked at digital halogen detectors for leaks at the factory before they are approved for shipment and they arrive 100% guaranteed to be leak free. Leaks is the result of an installation error. Totally unprofessional installer was hired to install the system whom did not attach the line sets correctly and had left a leaking connection. It is unethical and unreasonable to blame a leak caused by the installer on the equipment. Installer should have never topped off refrigerant on a system that he knew was leaking which will keep leaking. He should have instead locate the leak and seal his connection first. THIS WARRANTY CLAIM FALLS ON THE INSTALLER AS LABOR WARRANTY. Not a product defect.

  ALSO note, we are NOT a member of BBB and we DO NOT COMMUNICATE with anyone through this platform. We have made a special exception here by answering this complaint for this one time. There will be NO FURTHER ANSWERS for any follow up on this. If help is needed the documentation provided with the systems clearly explain the warranty lolicies and the claim procedires. All of that need to be handled directly with the company. Indirect communications through 3rd party platforms, such as BBB will NOT be answered.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a home with a Pioneer Minis Split unit installed just prior to my purchase. Aprox three months later the unit failed and I reached out to Parker Davis regarding the problem. They sent parts which did not help. I hired an HVAC tech to work on the unit and he said it was not fixable so I reached out again and Parker Davis sent more parts and said the would walk a tech through the repair . I hired another tech and that did not work either. At that point I requested the unit be replaced under warranty and I was told they only replaced parts. I had a conversation today with their warranty department and the representative was rude and once he finally found the unit in the system he said the unit was out of warranty but he could sell me a new unit at 50% off. i said ** and at that point he said well that wont work because we do not have that unit any longer. I asked then that he sell me another unit at the discount and he said he would not do that because it was out of warranty. Obviously none of this makes sense and the unit was in warranty when this all started or they would not have sent the warranty parts. i brought that up and he said he did not work for me and hung up on me. I have never dealt with a group that handled anything like this and i am willing to make the investment in a discounted new unit even though it failed under warranty . But every time I call they put me on an endless hold. I believe based on their BBB rating and complaints I have seen here that the company has a history of not honoring their warranties . In order to make this right they should agree to replacing the unit at a discounted price and I will cover the install on my end but they refuse to answer my calls.

  Business response

  06/19/2024

  ****************, if you would like us to assist you properly, you need to work work with our warranty department directly. If you are in need of any additional assistance, call us and ask for the **************** Manager. Or email that department at *************** with your full details.

  We are not a member of BBB and we do not communicate with anyone through BBB. This is an exception we are making but usually any case opened through BBB will not be answered and this will be our final communication through this platform.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩