ComplaintsforCustomLabels4U.com, Inc.

• Initial Complaint

  02/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I submitted a complaint on this company a few days ago and contacted my bank for the order I canceled a day after I submitted the order online and the company said they didn't feel confident they would turn out but still processed my order. The bank contacted me today and told me the company was clearly in the wrong, however, the company is sending me harassing emails due to me contacting you and the bank. Please read what the company just sent me. 2/24/XX XX:XX AM / I didn't respond to them on this. You are quite a piece of work! Have you complained to *** ***** yet? Congress? I'm sure they'd love to hear from you! Don't want you to leave anyone out! They also sent this 2/22/XX XX:XX PM We have happily refunded your ENTIRE AMOUNT for Order #4545 So thankful to not be doing business with you. Happy trails Thanks for the nice review. Will no doubt be responding with the truth about how things actually transpired regarding the review. Hope your kindness comes back to you two fold. I responded to this: 2/22/XX XX:XX PM Feel the same way after you trying to scam me!!! I clearly canceled the order on 2/15/22 after you tried to bait and switch and then tried to make me pay for a proof that had nothing to do with what I ordered. Nice integrity - NOT!!!

  Business response

  04/08/2022

  Business Response /* (1000, 12, 2022/03/28) */ Customer failed to mention the threating email she sent us On Mon, Feb 21, 2022 at 6:26 PM ****** ******** <******@centuryforms.com> wrote: "I'll give you 24 hours to refund my canceled order or I'm going to the Better Business Bureau, report Online Fraud to the FBI Internet Fraud Complaint Center, Report the incident to Internet Fraud Watch, and will Contact the Attorney General's Office." We refunded Sheri 100% of the order even though our website clearly states differently "Refunds are happily given if we have not gone to production or sampling yet. If our designer has made a proof & or a sample, a 30% fee will be retained from the refund." We did not sent wrong proofs by mistake but simply sent examples of Printed patches since her artwork was too detailed for woven patches. This is lady is a bit nuts & we are very happy to not be doing business with her. We take great pride in our customer service & have many many customers that will confirm our outstanding customer service. Feel free to take a look at our Google reviews Sheri was also kind enough to leave us one as well. Ever hear to saying, cannot please everyone all the time, well Sheri definitely fits into the group We refunded Sheri 100% of the order even though our website clearly states differently We did not sent wrong proofs by mistake but simply sent examples of Printed patches since her artwork was too detailed for woven patches. Consumer Response /* (3000, 14, 2022/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please see the attached file of all of the emails. Between Greg ***** at CustomLabels4U and myself. I was refunded by my bank. I still want to proceed with a claim against the company. Business Response /* (4000, 16, 2022/03/31) */ I'm done. We refunded this customer 100% of their money. Beyond that, we have no further comment. It is an open market & no one is forcing anyone to do business with us. We do a good job & sell millions of labels. Want to do business with us, that's great. If you choose to use another company, that is OK too. Options are always good.

• Initial Complaint

  02/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This has been a nightmare since placing a rush order for $169.18 on Feb 2nd. I asked for rush order because we have an upcoming event on Sunday Feb. 27th 2022. . I inquired about the order on Wednesday Feb 9th. I was told by email it would ship at the end of the following week on Feb 18th. They told me the order is not shipping until the 28th of Feb. the following Monday Communication has been a headache because I have to send several messages in order to get a reply. No one reached out to tell me they would not be able to grant my request in timely manner. I was also only offered a refund for the rush fee. I am no longer interested in this order because it is not arriving on time.

  Business response

  04/08/2022

  Business Response /* (1000, 5, 2022/02/25) */ Customer was given a full refund We unfortunately had a few mechanical issues that delayed this customers RUSH order, which we explained Sorry we were unable to deliver the product on time, but sometimes things happen beyond ones control. Consumer Response /* (3000, 7, 2022/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was ABSOLUTELY NO EXPLANATION in regards to mechanical issues when the inquiries were made. If necessary I will take a screenshot of all the replies. Nowhere in the emails does it state there was a mechanical issue whatsoever. I have also checked with my bank, and the refund still has not be granted. Business Response /* (4000, 11, 2022/03/08) */ Obviously a case where "you can't please everyone all the time. We apologized & gave a full refund Not sure what else is expected. We did not deliver as promised. Sometimes things do not go as planned. We have moved on. Hope the customer has as well

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩