ComplaintsforSalon Alfieri

• Initial Complaint

  10/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In February 2022 I went to my usual hair extension place because I have alopecia (losing my ****** *** need these to look and feel normal. The prices had supposedly gone up so I got sold on paying upfront for my next appointment (which I was fine with, but apparently I shouldn't have) & the one after that. It was almost $3000 split over two charges - one in February & one in March. I got my hair done in March. It wasn't done to my liking or like I had been getting it done there so I went back to the place & had them take some of the expensive extensions that I just bought out. That is not my complaint. I left after having some removed, have worn them for the time I was supposed to. I have or had, rather, an appointment Saturday to remove what's left and have my new installation that I pre-paid for. For 2 days I attempted to have the person, *****, call me to discuss what I wanted so that this time I wasn't disappointed with the work like last time. She never would call so I called the ********* ***** answered. She seemed uncomfortable & said she would call back. She never did so today 10/27/22 I texted that I really needed to have a chat with her. *****, the woman who did the unpleasant install previously called me. She was unpleasant ******** *** believe was trying to get me to not come in so she proceeds to tell me I have to pay $250 more just to walk in the door. I've NEVER PAID SEPAARATELY FOR A VISIT. I PRE-PAID months ago for my hair, which they wouldn't let me take home because the cost of the install was included, *** paid for the process to be done, just as I have every time. Why this time was different- no clue other than ***** was still sour that I didn't like what she did last time. I said fine, I won't come, but I need to come get my hair that I bought if the install isn't included. Verbatim- "WE'RE GOING TO KEEP YOUR HAIR & SELL IT TO SOMEONE ELSE." How are they in business?They need to be stopped! They even brag about only servicing the rich- really?

  Business response

  11/21/2022

  In regards to the complaint from *****************, Chuck Alfieri, is a 20-year-old, well established, custom hair replacement and extension studio for men and women with thin hair and hair loss. The client, *****************, purchased extensions from us on 2/26/2022 in which she booked an appointment on 3/9/2022 to have the extensions installed. On 2/26/22 the client paid a deposit, of $1234.12, for the appointment so that we could secure her date and get her hair ordered. On the day of the appointment, 3/9/22, the client paid the remaining balance of $1234.12. The price the client paid includes the hair and one install appointment in which the client had on 3/9/22.
  When we schedule an extension appointment the client is booked in for the whole day, as it is a lengthy process to remove the old extensions and then install the new ones.
  We called the client a couple days in advance to confirm the appointment and to ensure that the client was still coming, in which the client stated she was. On the date of the appointment the client, *****************, informed the technician that she did not want to use all the hair, which in turn then cuts back on the time used that day. She wanted to split the hair into two separate appointments. We informed the client that she had been booked for the whole day and at this point it was to late for us to try to get another client to come in to fill the time slot. We also informed the client that the hair had been paid for so there was obviously no charge for the hair when used at a second appointment, however, there would be a service fee for the second appointment, which will cover the time used by the technician for that appointment, which was not included in the price that she originally paid.
  The client, *****************, was scheduled for the second appointment on 10/29/2022, in which she was informed again of the service fee. She then decided to cancel the appointment two days prior to the scheduled date. She has now decided to do a charge back for a service that she rendered and a product that she has been wearing for 7 months. It is clearly stated that the amount the client pays includes the hair and only one service fee, not two.
  Our extension appointments are booked weeks if not months in advanced, and the client has now cancelled one in entirety and one half day the day of the original appointment.
  The complaint that she has never paid separately for an appointment is correct due to the fact that the previous times the client has only had one install appointment, and therefore not had tp pay for a second one. However, since the client wanted to split the appointment in two we as a business have to charge for the time of the technician. 

  We would never have told the client that we were keeping the hair and selling it to someone else. We service any client that comes to our place of business with hair issues, not only the rich like the client is stating.  We tried to resolve this with the client, but to no avail. 

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