ComplaintsforYork Car Rental of Fort Lauderdale International Airport
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Complaint Details
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Initial Complaint
01/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
There were several different parties at the counter (we didn't know each other) and we all ended up sharing an uber back to Ft Lauderdale Airport and we had to rent from a different car rental company, for me it was Enterprise. First when we arrive at this warehouse there was only a young girl working the desk. She told each of us that our insurance was not good and we would have to pay an additional $500 to $1500 cash amount to rent the car. I immediately put State Farm on the speaker phone for the girl to listen, they verified that I had the correct insurance and they advised me to leave if they are requiring additional funds as this was a SCAM. I asked for my driver's license back, the girl would not give it to me, I then called the police an filed a complaint with the Fort Lauderdale ***************** at around midnight December 7th/8th 2023. She then put my driver's license back on the counter. The office told me that this is NOT their first complaint about this location. There were also no cars as described on the lot. This was a run down mill. There was NO shuttle to bring us back to the airport. We were all violated and taking advantage of left in this warehouse. I called Priceline as well as I booked through them. They said they would notify them and call me back, they called me back and said there was no manager to be reached. The young girl was acting strange and extremely rude. I know the additional parties also put in a complaint with Priceline. My York Car Rental # is YCRPGP77772341. This location was a warehouse OFF the property of the airport about 10 plus minutes away. All of us left. I had to go back and now pay a higher price for a last minute rental with Enterprise car rental at the airport. My case number with the Ft. Lauderdale ***************** is *********** 4 Sincerely,*****************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.