Customer ReviewsforPuppySpot Group, LLC

I just tried to cancel my order for a puppy 3 hours after placing bc I read all the horrible reviews Now they are calling me and saying I have to pay a 25 percent cancellation fee almost $900 This is absurd now I see that they are scammers.

If I could give ******** Negative Stars I would.I was gifted a puppy from this company.knowing what these places can be like, I called to see the status of their ***** before it was sent to my friend prior to taking him into my own home.I was greeted with nasty ***lies from the *** stating that If I wasnt the original purchaser , the purchasing agreement would be canceled and they wanted to know WHO was the purchaser, of whom I did NOT give them that name at the time I was questioning. I had the puppy checked out, to find the vaccinations were done way too soon per the breeders records, had to have those redone. He also came with Giardia. ALMOST A YEAR later, He is now being examined for Hip Displasia.I reached out back in DEC last year, to the breeder direct, to get info on his parents, and more details about him. Once they found out which puppy I had, they stopped ALL communication. I am VERY disheartened as a gift I was presented, has cost my ALOT, and I currently have a dog with a host of problems still , some of which could be the result of bad breeding, Puppy Mill like activities. I would NEVER EVER EVER use a broker to get a puppy! These people prayed on an older man who didnt know any better, and purchased an ill puppy!It is NEVER a good idea to purchase a puppy sight unseen, and without direct Breeder contact.Buyers Be aware, NEVER use a Broker to get your puppy!

I purchased a Golden retriever for my daughter and a Havanese for me! Our experience was more than I had expected. All people connected with the purchase and delivery were in touch with me throughout the three weeks. They always answered my questions, the vet called with a minor problem with one of the pets and he was very helpful. Both dogs arrived exactly on time, they were clean, happy, and are delightful dogs. The breeder of my dog has called to see how she has adjusted and sent a thank you note. My whole experience was exceptional!

**BUYER BEWARE** Our puppy was delivered with Giardia and a genetic malformation that can cost thousands of dollars of surgery or more over a lifetime--precisely the kinds of things supposedly avoidable with a veterinarian health check and a responsible breeder. We don't recommend or trust PuppySpot or their breeders. They did not respond to us.

THESE PEOPLE ARE THE BEST!!! Everyone at Puppy-spot has been AMAZING for the past 8 years and 4 Puppies!! I give my highest recommendation to Puppyspot and their staff!! This has been and will be the only place I get my best friends from... **** ***** * ***** *****************

Im writing to express my dissatisfaction with the recent experience I had with PuppySpot concerning the purchase and subsequent cancellation of a puppy. I purchased a puppy through your platform, under the impression that the puppy would arrive within a couple of days to a week. However, I was later informed that the delivery timeframe would be significantly longerranging from over two to three weeks or possibly even more.Given this considerable delay, which was not made clear to me at the time of purchase, I decided to cancel my order just two hours after placing it. Despite this swift cancellation, I was shocked and dismayed to find that I was still charged a $930 cancellation fee25% of the puppys cost. I understand that policies are in place to protect businesses, but charging such an astronomical fee for a cancellation made so quickly, regardless of how little time has passed, is absolutely unreasonable!! The fact that you would impose such a fee even if the cancellation occurred within mere minutes speaks to a deeply unfair business practice on your behalf. What is most concerning is that these cancellation policies were not adequately stressed during the purchasing process. Customers are not being fully informed of the substantial financial risks involved should they change their mind or encounter circumstances beyond their control. This lack of transparency feels like a clear attempt to take advantage of unsuspecting customers and is not consistent with fair and ethical business practices.I respectfully request a review of this cancellation fee and a refund of the charged amount. I also urge you to reconsider how these policies are communicated to customers in the future to ensure a more transparent and customer-friendly process.

Unfortunately I am a bi- polar individual. I just lost my job at age 61. I thought a puppy would give me some relief and Ive been wanting a dog for quite awhile. I paid in full approximately 3500 . I decided this wasnt the right time due to my mental stays, just losing a job. They kept 25% of my payment. I was ok with this if they allowed this amount towards another puppy within a year, but no that money is gone and they really didnt do a thing. After I cancelled the same day I finally got all kinds of emails about travel arrangements for the puppy. Meanwhile I had called 3 times and waited over 30 minutes each time before finally hanging up. I just feel that the substantial amount of money they kept should be credited to a future purchase in an appropriate amount of time.