ComplaintsforARMORVUE Window & Door

• Initial Complaint

  11/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Armorvue replaced all of our construction grade windows with impact resistant windows. The installation, which was completed on September 22, went well except our bedroom blinds were damaged during the process and one of the new screens had a hole in it. We informed the onsite team and noted the two issues on the paperwork we signed when we handed the final check over. We also called our salesman to let him know. He promised to get back to us to discuss what would be done to reimburse us for replacement blinds. After the citys inspection, Armorvue came back to complete the final installation steps, though the screen was still not repaired. We were assured that the ******* would be back to fix or replace the screen. We again called our salesman to inquire what would be done about our blinds and were told wed hear back once he had an answer. After hearing nothing further, we sent an e-mail to our salesman to express our disappointment. It is now November 11 and the screen is still not fixed and still no answer about restitution for our damaged blinds.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩