ComplaintsforCosmic Patterns Software, Inc.

• Initial Complaint

  04/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing about extortion attempts from *** ******** from Cosmic Patterns Software. Since the 1990’s I’d been purchasing astrology software from Matrix Software and used it WITHOUT ISSUE. If I needed updates or technical support I’d just go to the “Registered Users Area” and get what I needed. Apparently after 2012 when I last had to reinstall and had NO PROBLEM, ** ******** purchase Matrix. So when I needed to reinstall the “system key” WAS BLOCKED and I was required to CONTACT COSMIC where they began telling me what computer I was now using and that I had to “pay them” to use software that I’d ALREADY PURCHASED. This was NOT A COMPATIBILTY ISSUE, IT WAS A BLOCKING. In the email that I’ve enclose I was simply using my Lucky Times software when I got the “error 9” where the support tells me to download “**************”. Upon clicking the link I discover the link broken, and after contacting the new owner she tells me that I’d have to pay an additional $75. That’s not going to happen AS IT’S EXTORTION for things that I’VE ALREADY PURCHASED THE RIGHTS TO LEGALLY USE. In my install notes you see where it tells me that the security measures are to protect me because I’ve “just paid good money to legitimately use this software” BUT YET MS GREEDY WANTS MORE! I want to be able to use the software OR she can give me my money back and keep the program block. SHE CAN’T GET MORE MONEY. Receipts for the programs Winning Times are the program that I am writing about. BUT I CAN INCLUDE ALL OF THE RECEIPTS AND SHE CAN BLOCK THEM ALL AND RETURN ALL OF MY MONEY SO THAT I MAY PURCHASE FROM A COMPANY THAT’S NOT PROBLEMATIC. In sum, she's blocking files that allow the program to run IN AN ATTEMPT TO EXTRACT MORE MONEY.

  Business response

  04/24/2024

  Dear BBB Team,

  Thank you for informing me of this matter. I have been in contact with ********* **** for the past few days. Please find attached the latest email I sent in response to her message. This email contains complete details of our email correspondence.
  As you read this message, you will notice that ********* **** is still using an old program that she purchased 16 years ago. She originally purchased it from Matrix, which closed its doors in 2013. Cosmic Patterns took over its operation at that time. Most of their products had been discontinued and most of their customers' purchase records had been lost. With great compassion and respect, we strive to assist Matrix previous customers with their programs when we are able or when the product they purchased has not been discontinued. This does not seem to be understood by her. 
  *********** original message to us consisted of a one-liner, without a name or explanation:
  "On Sat, Apr 20, 2024 at 12:12?PM ***************** <*****************> wrote:
  The link to download this file is BROKEN.  Please fix or send me the file please.  For run-time error '9"
  We were able to locate her record after communicating with her. There are some products that she previously purchased from Matrix many years ago that do not appear in the record that we received from Matrix. In my response, you can see that I attempted to work with her. The one-liner message I received from her was misunderstood, however, I have clarified the message and replied to her.
  It is not possible for us to provide a free upgrade that she requested or a refund that she is requesting after 16 years of purchase. 
  I appreciate your assistance. Due to the absurdity of this complaint, I would appreciate it if you would post my response and close the case as soon as possible. In light of her complaint to the Better Business Bureau, we prefer to communicate with her via email rather than by telephone to ensure we have a written record of our correspondence.

  Sincerely,
  *** ********, President

   

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