ComplaintsforAMG Garage Doors and Repair Service
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Complaint Details
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Initial Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Corrupt Liars! Not accredited by BBB. Reviews are all fake. Salesman is a great liar--- "no cards with me" "E receipt" they text in front of you doesnt put a name/ address/ warranty down Entire Website is a lie! Run away and find reputable company to fix your garage door.Business response
09/17/2024
Dear BBB Representative,
I hope this message finds you well. I am writing on behalf of American Garage Door & Repair, a family-owned business that has served our community with integrity for many years. Recently, a complaint was filed by a ***** *******, which has been mistakenly attributed to our company. The complaint refers to a company named AMG Garage Door Repair, which is not affiliated with American Garage Door & Repair in any way.
We kindly request that you review this matter and remove the complaint from our profile immediately, as it is causing reputational damage to our business through no fault of our own. It is critical that only legitimate complaints pertaining to our company are reflected on our record.
If this issue is not addressed promptly, we will have no choice but to escalate the matter. We are prepared to involve our legal counsel to take action against both the BBB and the individual who submitted the complaint, should this error not be corrected in a timely manner.
Please confirm the removal of the complaint at your earliest convenience. We value the role of the BBB in maintaining accurate business profiles, and we trust that this misunderstanding will be resolved without further issue.
Thank you for your attention to this urgent matter.Customer response
09/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********I am terribly sorry this happened!
I never filed a complaint on AMERICAN GARAGE DOOR AND REPAIR
I filed on AMG Garage door and repair and shared ****** advertisement page.
Sincerest apologies and yes please remove complaint.
Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Very unhappy with the service I received. The rubber bottom to my door is crumbling and old and I asked several times to have the rubber bottom replaced. The original technician said it could not be done because its an older wood garage door and the newer ones have tracks. He said they did not have the the older replacement parts available.I called company back and explained that I would order the correct part off of Amazon and just needed one of their techs to do the replacement work. They sent out another tech who said same thing, even though I told him that I ordered the part for the door. The **** dollars I paid to get the springs and machine replaced due to hurricane water damage should have at least offered the service of replacing the bottom runner guard regardless if I purchased a new door or not! Very unhappy with the lack of concern for the customer! So now when I receive the part, I will have to try and tear the old one off and replace it with a new one I ordered at the age of almost 60!
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.