ComplaintsforTop Garage Door LLC
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Complaint Details
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Initial Complaint
07/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company charged me for work that was not needed. The cost was $2252 and then they came back to fix something and charged me another $175.I want all my money back!!!!Initial Complaint
05/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a garage door garage door pro who sub contracted it out to ********** garage door repairs and billed my credit card from GARAGE AND GATE *************** **. So to be honest I do not even know who ended up doing my garage door at this points. But whoever did was so unprofessional. I paid for permits and 2 new doors. Instead I got 2 doors installed at 8pm after a day of phone calls being dodged and blocked and the doors installed are now daily shedding screws and washers. They were not installed to code. Now this same number that blocked me keeps calling me spamming my phone to try to send someone over here late on a saturday to redo my doors and promise to get my permits. (which I doubt is even the case) This is not a trustworthy company. A complete scam and I am sourcing my project to someone else. DO NOT GO WITH THIS COMPANY!Initial Complaint
03/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company does not exist! They robbed me! They took my deposit of $1,500.00 for a double garage door and their telephone number is a machine that does not pick up! I dont know what to do!Please help me stop them from robbing other people!Initial Complaint
03/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 11, 2022, I called Florida Garage Door for a service call to adjust my existing garage door opener. The serviceman arrived in an unmarked vehicle and regular street cloths. He claimed that we needed to replace garage door motor. The price seemed high but, without an opportunity to do research and against our better judgement, we went forward because we needed the garage door fixed. The springs were also replaced. The name on the invoice was Top Garage Door. The tech instructed me to make a check payable to *** ******* which I refused to do. I paid instead by credit card to have some protection in case this was a scam. (The credit card info shows *** ******* was credited.) I learned afterwards from a trusted company that I had prior business dealings with that the job he charged $2,363 for should have actually cost less than $1,200. I called Florida Garage Door Repair several times to complain but I couldn’t get past their answering service. I was finally given a customer service number and it turned out to be Top Garage Door! A company that I knew nothing about and that has many bad reviews including outrageous overcharges. My 4 calls were apparently blocked by Top Garage Doors. I’ve put a hold on my credit card payment and hope that I will be reimbursed for what I overpaid due to dubious and potentially illegal practices by Florida Garage Door Repair and Top Garage Door. And I’ve still not received the warranty information that I have repeatedly requested and that the serviceman promised that I would receive. These companies should not be in business. They prey on elderly and uninformed customers. Please help me recoup the funds that were illicitly and unethically charged.
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Customer Complaints Summary
16 total complaints in the last 3 years.
0 complaints closed in the last 12 months.