ComplaintsforBill Bowers A/C and Heating, Inc.

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was sold an HV** 3 YEARS AGO AROUND MAY OF 2021. AFTER A NOISE WAS COMING FROM THE ** A FEW TIMES A DAY I COMPLAINED TO THE COMPANY. COMPANY ANSWERED TO THE EFFECT THAT THEY DIDNT KNOW WHY THE SOUND WAS HAPPENING AND THE HV** SYSTEM IS FINE. THE LAST 2 YEARS SINCE THEN I HAVE BEEN COMPLAINING ABOUT IT AND NOW AFTER 2 PLUS YEARS THE COMPANY STATES THAT ITS THE DRAINLINE FROM MY UNIT. NOW THEY STATE THIS AFTER NUMEROUS VISITS CLEANING OUT SYSTEM AND THE NOISES ARE GETTING WORSE THROUGHOUT THE DAYS. MY OLD UNIT BEFORE THE INSTALL DID NOT HAVE THIS PROBLEM. 25 YRS OLD RHEEM ** UNIT WHEN I PURCHASED THE HOME. AFTER NUMEROUS OF ** REPAIR COMPANIES COMING TO INSPECT ** UNIT THE ONLY RESPONSE IS (WE CANT DIAGNOSE THE SOUND EX**TLY AND I NEED TO CONT**T THE COMPANY THAT INSTALLED IT AND IT APPEARS THAT THE AIR HANDLER IS NOT INSTALLED CORRECTLY TO MY PARTICULAR DRAINLINE. WHICH IT REQUIRES REPAIR AND A REPL**EMENT OF THE ENTIRE SYSTEM SHOULD BE DONE

  

  Business response

  08/13/2024

  On 02/22/2022 we installed a new air handler and condensing unit for ****************. Late in the evening 07/19/2022 Ms. ****** called us and stated the system was making a noise. We sent a technician first thing the next morning to evaluate the system and the noise was coming from the condensate drain line. Since the original diagnosis we have been out multiple times trying different adjustments to the drain line to alleviate the noise. The issue we're having is that because ******************** home is a condominium and she shares a main drain line that runs through her wall then underground with several other units. Unfortunately she is on the bottom floor and closest to the main shared drain line. We have met with the condo association representatives and showed them the issue, which they heard and agreed thats where the noise is coming from, looking for help from them, but with no success. The only other way to remove the condensation from the air handler would be with a condensate pump that would pump the condensation up through the condo above hers and out side through the attic. The problem that would create is that the pump would make noise, which **************** stated she didn't want, and it would have to be cleared through condo association because the line would come out the attic eave and down the side of the building. We're willing to do whatever we can to alleviate the noise but the drain line creating the noise isn't assessable as it runs through her wall and then underground which is shared with several other condo units.           

  Customer response

  08/13/2024

   
  Complaint: 22129630
  
  I am rejecting this response because:  i would like some **mpensation for their lack of effort to help me when i called 2 days after to **mplain about the noise.  They **uldnt tell me what the problem was until this year when i demanded answers and they still **uldnt figure out the problem after fees to **me to my house.  I had to hire a repreable ac ** to figure out the problem and fix it.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I continue to get spam emails and texts from this company after repeatedly asking to be removed from their lists. I have never used their services. I had received a quote years ago. That is all.

  

  Business response

  04/10/2024

  We will review our customer management tool again to make sure ****************** info is removed from our system. We went into his profile in our system and marked him as a do not contact a while back, but he might be in our automated follow up system prior to us marking ************** as not to contact. All of our customer contact points have a Opt-Out option ************** can choose so no more contacts from our company will be delivered to is email or as a text message. We follow all required contact point opt-in/out rules regarding messaging to our customers so they can choose to receive or not receive messages from our company.     

  Customer response

  04/11/2024

   
  Complaint: 21549912
  
  I am rejecting this response because:

  I have opted out of all communication already. Each time being told I will no longer be contacted. But still I continue to be contacted.
  

  Beyond that, I NEVER opted in to your communications.  
  
  Sincerely,
  
  *********************************

  

  Business response

  04/11/2024

  We should have you out of our contact list going forward. The last email you received from ** has an "Unsubscribe" button I saw on your screen shot you included from 4/9/24. If you click on the "Unsubscribe" button that will opt you out of any further email contact, but we should have you off our contact list.    

   

  Customer response

  04/12/2024

   
  Complaint: 21549912
  
  I am rejecting this response because:
    I have done this. I have asked when I received texts and clicked unsubscribe from previous emails yet every few months magically Im being contacted again. 
  

  
  Sincerely,
  
  *********************************

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