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Complaint Details
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Initial Complaint
06/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with alive credit and do not have a contract with alive credit union. They do not provide me with the original application like I asked.
Business response
06/27/2022
Attached is a copy of the signature card/agreement that *** ***** completed and signed on 10/08/2015. On 02/28/2021, his account became negative, and on 5/03/2021, he paid the balance in full. Attached is the history of the checking account. The account is reporting as, paid in full.
On 5/04/2021, we agreed to open another checking account for *** *****. Currently, the account is active and still being utilized.
Please let me know if you need any additional information.Initial Complaint
06/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Alive Credit Union and do not have a contract with alive credit union. They do not provide me with the original application like I asked.Business response
06/22/2022
Good Morning,
Attached is a copy of the signature card/agreement that *** ****** completed and signed on 10/22/2015. The outstanding balance was due to her checking account being overdrawn starting, 08/06/2018. I have also attached the history of her checking account.
Please let me know if you need any additional information.
Thank you,
***** *****
SVP, Operations
*******************
************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.