ComplaintsforSonoma Apartments

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Ive been living in this apartment for a year when it storms the rain floods my apartment ive reported this multiple times and no one has came to fix it. My living room carpet was wet and has my entire apartment with a foul odor. The upstairs apartment leaks inside my laundry area and it has mold and mildew in my laundry area

  Business response

  09/14/2022

  Hello, good afternoon,

   

  Unit **** made this complaint and when the unit flooded it was rectified. We had a bad storm and it was coming though the foundation from outside.

  We had a wet vac and a carpet clean scheduled for her unit and there is currently equipment inside the unit because she changed her lock and my vendor could not get in.

   

  I have placed a notice on her door advising she needs to provide a key so we can retrieve the equipment. She has not notified us about any leak from upstairs in the laundry but I will have Maintenance take a look, nor has she stated anything about mold.

   

   

  ******* *******

  Sonoma Southside

  Property Manager

  Customer response

  09/15/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:I’ve never changed any of my locks! They changed my locks! I have the same keys from when I moved in a year ago! I’ve complained about this 2/3 times prior than this! THE VENDOR HAS THEIR STUFF I NEED CARPET CHANGED AND I NEED THE HOLE IN THE WALL TO BE FIXED SO MY APARTMENT DOSENT FLOOD WHENEVER IT STORMS

  Regards,

  ******** *******

• Initial Complaint

  04/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I moved into Sonoma Southside Condominium apartments (**** ********* ****, ************ ** ****** **** ***** )in November 2021. The first three months of rent I was forced to pay money orders and the additional fees. When I attempted to pay rent online I was charged double rent for the month of December because management does not update totals on the online portal. Because of this, I was charged a fee by my bank because of insufficient funds. I was then forced to pay with money orders for the month of January because they had not resolved the issue of my total and the complex was now adding incorrect late fees to my balance. Due to the holidays, I was told by the manager at Sonoma to, at my own cost, mail the money orders to their corporate office in **********. I have documentation that they arrived at the home office and were signed by someone at the office. My total on my account never updated and I communicated frequently with the apartment manager asking for an updated total on my portal. She continuously made excuses as to why my total hadn’t updated. I get an email three months later from the manager saying my money orders were lost and that I need to have them reissued. This is not possible because ******* ***** does not reissue money orders without investigating the original money orders. So to investigate, I would have to mail off $45 out of my own pocket to inquire if the money orders were cashed. I have paid more than my agreed upon rent with fees and postage. I have accrued late fees even though I have never been late paying rent. I have been patient and respectful when in communication with the apartment manager and I have documented everything I have stated above. I emailed the manager on March 30th explaining that the orders cannot be reissued and I don’t have the $45 to pay to inquire if they were cashed. I have not heard back from the manager.

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