Business ProfileforFive Star Services

Purchased flooring for the entire home. The gentlemen that came and laid the flooring did an excellent job. They placed the flooring in living room, dining room, and hallway and later in one bedroom. When originally purchased it was flooring for all my rooms. My boyfriend laid the flooring in two bedrooms. In the meantime, I had mentioned to ***, who is the owner, when he came to give an estimate on the one bedroom, about a piece in the dining room that when stepped on it is sinking down. He told me to tell the installer when he came to lay the bedroom flooring and he could repair it. He took pictures, but evidently he never gave to them or he did and they lied about it. I sent pictures I had and *** finally contacted me after 4 months of calling, sending e-mails, and going by their office. He sent me a bill for $150 to fix it and I said why am I to pay $150 when it is under warranty? He told me it is because I neglected the flooring and it was due to setting a chair on top of it. He basically called me a liar because I told him that the walk area it is at is not where I place a chair unless I am sweeping under the table. I also told him if that was the case then all of the flooring should be doing the same thing because I have heavy furniture. He ignored my calls and e-mails and had his employees make the calls. Saying he was going to call me, which is bull c*** because he only called me one time and that is when he accursed me of neglect of the flooring. I would have highly recommended them for their service and the product, but now I DO NOT, *** ignores calls, e-mails and makes accusations about me that are not true. I do not appreciate it. I am a very understanding and easy going person, but I DO NOT appreciate someone, like ***, treating me this way. If I am being treated this way, how does he treat others. I don't consider him an honest man!My advice is DON'T EVER CONTACT THEM for flooring of any sort. Thank you! ****** ******

The damage to the customers complaint was caused by a chair and was not covered by the warranty. Homeowner was given an estimate of $150 to repair, but was not happy that this was a billable repair.