ComplaintsforAppliances Depot
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Complaint Details
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Initial Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Came upon this business via google. Our first fridge through them it experienced a Freon leak and the appliance depot swapped out the fridges for one of the same price. We lost close to $500 in food (fridge & freezer) from the first fridge. They didn’t seem to care or have any remorse for their customer. The second fridge is experiencing the SAME issue. When my husband called the sales lady she told my husband to come in and pick out a new fridge; however one he got there they only wanted to give us one that was less than what we paid for originally. My husband refused and requested a new fridge and they declined and threatened him in the store and to call the cops on him because of their wrongful advertising and led my husband to believe they were going to help us out seeing how their fridges keep breaking down on us. We were wrong! So now we’re stuck with fridge #2 and have lost another $200 worth of groceries in the freezer because this business can’t do their job and sell a fridge that actually works. I want a full refund to take our business elsewhere.Business response
08/10/2022
GOOD MORNING, IN OUR FILES WE DO NOT HAVE ANY PURCHASE REGISTERED IN THE NAME OF: ******** ****, WE NEED TO KNOW YOUR HUSBAND'S NAME, SHE MENTIONS IN THE LETTER HE SENT HER HUSBAND PURCHASED AND CAME TO THE STORE, WHO IS HER HUSBAND NAME? THANK YOU FOR YOUR SERVICE AND WE ARE WAITING FOR YOUR ANSWER, HAVE A NICE DAY
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.