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    Customer ReviewsforCosmos Transport, LLC

    Moving and Storage Companies
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    26 Customer Reviews

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    • Review from Carrie B

      1 star

      10/01/2024

      Worst Moving Experience Ever! I recently had a horrendous experience with Cosmos Transport and Operations Cosmos Van Lines. The move took much longer than expected, and the lack of professionalism was shocking. I only received about 75% of my items in decent condition, while several were damaged and others went missing entirely. The movers, Tiffany (with blonde braids) and her partner, were a complete disaster. They not only damaged the property where I live, but also yelled and screamed at me throughout the entire ordeal. What’s worse, I was forced to pay over $1,000 more than what I was originally quoted before they would even move my belongings. It felt like extortion, and the whole experience was incredibly stressful. Despite paying extra, I had to deal with broken furniture, missing items, and movers who seemed more interested in causing chaos than getting the job done. I had done my research on moving companies and had great experiences in the past, but this was by far the worst. Cosmos Van Lines has no sense of professionalism, no respect for their clients, and a total disregard for their property. Avoid this company at all costs! It's not worth the risk, the extra costs, or the massive headache they’ll bring to your move.
    • Review from Bari G

      1 star

      09/03/2024

      Cosmos Transport LLC picked up furniture items on May 12, 2024. Driver told me that it would take 10-14 business days to receive the shipment. That did not happen. After 11 frustrating phone calls and emails to Cosmos, shipment was received on June 29, 2024, some 35 business days later. Several items were missing. I was told incorrect and conflicting information every time I called Cosmos. Yes, I did receive compensation for the late delivery, but that does not excuse very poor customer service. I received $12.00 for the missing items which was an insult. The items were family heirlooms worth much more.

      Cosmos Transport, LLC Response

      09/05/2024

      Because the customer did not purchase Full value protection prior to her move. We offered her $75.00 for missing ottoman /lampshade. She did not accept the offer and went to the third party claims company who evaluated her claim and offered her $12.00. We try an provide the most update correct information to the customer. I guess when the customer does hear what they want to hear - they consider that poor customer service.
    • Review from Bertha L

      5 stars

      08/06/2024

      These guys are pros. Clean cut, good communicators, fair prices, punctual and extremely hard working. I’ve used them twice and highly recommend them!

      Cosmos Transport, LLC Response

      09/05/2024

      It is always great to hear stories of excellent services!!
    • Review from Thelma P

      5 stars

      07/25/2024

      They carefully protected all the items we were moving, and quickly get them on the truck. Delivery was quick as well. They were polite, conscientious, friendly, efficient, and strong!

      Cosmos Transport, LLC Response

      08/01/2024

      Thank you for your review -Its always nice to hear someone's positive experience!!Cosmos Transport
    • Review from Chi O

      1 star

      07/22/2024

      They deserve ZERO rating. Cosmos Transport (CT) was sent by Old School Moving & Storage (I wouldn't say contracted because I found out that they are the same people) to pick up my stuff on June 23 (Memphis TN to Albuquerque NM move). Today is July 22, exactly 4 weeks now and zero delivery. After several calls to these people, finally informed on July 10 that a driver had loaded my stuff and was on the way to reach me in 5 -7 days. By day 7, there was no driver, there was no update. Continued calling them and none of them, NONE could say where my load was or the driver's location. After several calls, I was put through to dispatch and was informed that the driver was on his way, somewhere in the West Coast but they couldn't get through to the driver (the worst and most lame excuse possible). I was later informed that the driver would get to me between Friday - Sunday July 19 - July 21. Nevertheless, I continued calling CT because I knew this was a flat-out LIE! I called CT that Friday, was told driver would call me 12-24 hrs before delivery. Called Saturday, was told Sunday. Texted dispatch on Sunday a.m. and was told the driver would show up and would call. Texted at 1.10pm was told driver would show-up and time was not up yet. I knew all along that this was all false information, It's very clear for anyone to see. So now, today Monday (Day 12), I called CT again, my daily routine, and was told the driver was unreachable (LOL), then was later told "oh the driver was stopped by DOT in Colorado and has to fix an issue before getting back on the road". I asked what next, was now told they are sending a truck to reach the driver 1 or 2 days from today to unload and load my stuff. I DO NOT believe any word from their lips, they are inconsistent with the truth, ZERO reliability, or integrity. There's much more, staff treatment over the phone, them hanging up on you? Now I have to to possible missing load or if my goods will ever be delivered and my next line of action.
    • Review from Raul S

      1 star

      07/07/2024

      If I could give 0 starts I would I’m in the military and move often and I used them and they damage every single piece of furniture I have I have photo of everything and if you do use make sure they don’t talk you out of full coverage on your item because insurance company isn’t easy to work with they did over 1000 dollars damage and want give me 300 dollars. I will say movers where nice and polite but didn’t handle my stuff with respect
    • Review from Chad D

      5 stars

      06/30/2024

      The team called ahead to let me know they were on their way, they were on time. First interaction with them was great, all 4 guys where kind and helpful.

      Cosmos Transport, LLC Response

      07/01/2024

      Great to hear -It is always good to hear good reviews!We wish you the BEST!Cosmos Transport
    • Review from John C

      5 stars

      06/30/2024

      Good crew and good work! Reasonable rates and on time as well. I'd recommend ********* for anyone's next move!

      Cosmos Transport, LLC Response

      07/01/2024

      Great!!Thanks for the Good feedback !
    • Review from Kara G

      5 stars

      06/30/2024

      Absolute best move ever! Very quick, efficient, and careful. No damage to my belongings or to the walls/floors. Most importantly, everyone was so friendly and enjoyable to work with.

      Cosmos Transport, LLC Response

      09/05/2024

      **************** and great attitudes are always positive ! Thanks for the great review! Glad we could provide a great experience for you !
    • Review from Leila C

      5 stars

      06/28/2024

      They were careful with all of my belongings including my white furniture and above all else friendly. Moving can be such a stressful event and they made my moving experience a truly seamless one.

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