ComplaintsforJaguar Moving, LLC
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Complaint Details
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Initial Complaint
10/30/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This complaint is about jaguar moving , a moving company that moved my buildings from point a to point B . While moving the mover moved my tv and picked it up by himself and while doing this he broke my $1300 tv causing significant screen damage. I filed a complaint for damages and was given response few days later after the response which was first on 9/12 but claim was made on 9/8. Claims person said check was sent multiple times after I had to follow up on emails. It’s been almost two months and still getting same answer if it’s been sent even though it has not. Looking to receive full claim check now from jaguar moving for damaging my tv and lying to me about checks being sent.Business response
11/17/2023
Hello *** ********,
We appreciate your feedback and apologize you have been experiencing difficulties receiving a reimbursement check in a timely manner. I have reviewed your complaint above and reviewed your concerns with our claims department. It looks like on three separate occasions a replacement check was mailed to **** **** **** *** **** ************ ** *****. It looks like our team confirmed this address with you each time before sending out replacement checks. Of the three checks that were sent, only one has been returned to our office so they are being delivered.
If you still have not received a check from our team, please provide an alternative mailing address and I would be happy to have them issue another replacement.Kind regards.
Initial Complaint
02/06/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
***** **** ** **** ** ****** ****** I recently used your moving company on 2/04/23 and I'm very disappointed. I was told by your sales representative ***** that I had a 1245 pm appointment . I called and talked ****** at 1pm to Inquire he said he'll call me back. He never did ill called him back. He didn't know what was going on. Josh your supervisor said that the Job was from 1pm to 4pm which No one told us. Driver called and said he'll be here at 230pm now it's 330pm. We waited the entire Saturday on your Company. All involved are impacted from not going to work to missing other appointments. I dont know if you care or not but I'll continue to reach out to whoever I can. This is ridiculous. I'm still waiting SMHBusiness response
02/06/2023
***** *** ******
Thank you for reaching out about your appointment with us. After reviewing the call records of your appointment and the team's schedule that day, I would be happy to provide more information.
It looks like your appointment was made on Friday night for the following day. When you spoke with one of our move coordinators, because of the last minute notice, he let you know that judging by the team's schedule he would not be able to fit you in for a set start time in the morning but would be able to accommodate in the afternoon. He scheduled you for the first afternoon move to be completed that day so you would be receiving the first morning team that completed one of the originally scheduled moves. He provided an estimated arrival time of 11 - 12pm, but did clarify that this was not a guaranteed time and exact arrival would still be dependent on when the morning teams finished. Unfortunately, this morning move went longer than expected after the customer added additional items to be moved. As soon as we had a team available later on that day they were dispatched to your move. When the team had called to let you know their updated ETA, they were told that you would be cancelling the move and you have found another company. We are happy to hear that you were able to complete your move and would like to apologize that the morning move went longer than anticipated.
If you have any further questions please feel free to let us know.
Kind regards.
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.