Customer ReviewsforJaguar Moving, LLC

Please do not use this moving company. They broke several items and then refused to honor the claim.

Moving is a stressful time. I hired Jaguars moving company to help me move into my new home March 2024. The movers were late arriving to my previous home. I was introduced to **** and *******. I advised them they would be going up 3 flights of stairs to move my stuff. The first incident happen with my ****** desk, I use for work. They broke it in several pieces going down the stairs. I was told the only thing is to put a claim in and wait for 2 weeks for a response. A few hours later, ******* was starting to get in a hurry with my things. He than broke 1 on my lamps. I got very upset as this is my stuff. ******* got an attitude because I was upset, no apologies from him. Didn't offer to clean up the glass,and refused to continue to help **** the rest of the move. **** apologized several times and made sure my move went better. The last thing was the company didn't even advise me there was a 4% charge using a card. The move cost me over 1300 like I have that laying around to avoid a fee. I have sent several emails and all they can offer is a ***** check for a ****** desk. I have been told about extra coverage which was never explained to me. I have only asked for at least half the cost of the desk since it's for work.

Was just completed a move from ** to **. Hired ************** in ********* for local work and ***************** for the interstate transport. The ********* coordinator arranged for Jaguar Movers to do the work in *******, to move from truck to apartment.The local team was great (****, Kaiz, Ausher). Super fast work. Had to deal with an elevator and sometimes stairs. Got everything unloaded into the apartment. We actually had two stops as some items went to our temporary storage. So in unloading the truck, they had to deal with me sifting thru things destined for apt vs storage. Did a great job dealing w/ this. They had to basically re-pack the truck when we were done at the apartment so we could then go to storage. Just a super + super job nothing was damaged.And heres a tell-tell sign, a couple of times I caught one of the guys jogging down the truck ramp. No breaks for these guys, just outstanding work. These guys were personal, friendly, and attentive. Id recommend them and hire them again.

This is the most UNPROFESSIONAL company I have ever even thought about using. I chose this company because they were highly reviewed in what seemed to be quality statements.My apartment flooded and I found out with 4 days notice that me and my family had to move to a new unit. I scheduled my appointment with Jaguar Moving days in advance for 8am on a Thursday. As we approach the day I receive a phone call saying they cannot honor that time as it as just booked up (even though it had been on the calendar for 4 days) they promised me a window of 11a-3p I accepted and my fianc and I made arrangements so that one of us could be home and take off of work.The morning of our move I noticed that my phone number was incorrect for them to give me a courtesy call when they were close by, I called them to advise of this and they changed it for me and said they would be here shortly.As it became closer to 3:00 we started to worry about getting this move done. I called the office and was advised that they were tied up on another job and had to extend my window till 5- I was fine with this. 4:30 hits and I receive a call of a guy named **** saying that hes been trying to call me all day to get over here to do our move and that my phone number was INCORRECT! I advised him that I called and changed it that morning and he didnt seem to care? He told me that his crew was very tired and needed to eat lunch before coming to my move (i understand needing to have lunch) he also said they had a 3 man crew available for me at an additional cost even though my hourly rate was for two people, I was told if I didnt accept this it would be longer because they would have to drop a guy off before heading to **** advised him we had been waiting 6 hours for arrival and we just wanted to get this done. He said he promised to be here in about 45 minutes. 5:00 hits and he gives me a call again saying one of the movers copped a big attitude with him