ComplaintsforAerostar Training Services LLC
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Complaint Details
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Initial Complaint
07/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I enrolled to Aerostar initial type rating of Boeing 737 with price 12,200 USD paid in advance. Training done on second week of May 2023, was quite on time and slight delay 3 days. Then scheduled for examination on May 19, 2023 but simulator having technical issue, the check was postphoned and I returned back home due to duty in current company and no next confirmation slot of the check. July 3, 2023 scheduled for another check/examintion, I arrived in Kissimmee July 1, 2023. Again the simulator having technical problem and the check canceled, another slot was on July 7, 2023 but simulator still inoperative. Aerostar was informed by me that my maximum stay will be July 12, 2023 due to no more money left (doubel flight tickets, hotel, and unpaid leave from company). July 11, 2023 evening Aerostar told me parts fixed but July 12 no examiner available for the check until July 15 of July 17 because Aerostar has no internal examiner but only contract one. The result of this enrollment is adding Boeing 737 in my license but due to this situation I don't have it, and my total cost more than double. I just want Aerostar refund my 12,200 USD back in good faith. CPT apps which should be given to me as a package after expired not be extended so I can't study anymore.Business response
08/27/2024
Our company cannot find this consumer in our system and do not have any record of them at our business. Please close and remove from our account. Thank you.Business response
08/29/2024
Our company does not have this customer in our date base system. Please remove from our account. Thank you.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.