ComplaintsforZella Health LLC
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Complaint Details
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Initial Complaint
01/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Product falsely advertised as phentermine 37.5 pills was in fact a dietary supplement and does not work. Business was contacted via email for a return label to send the product back for a refund and never received a response from the business.Business response
03/11/2022
Business Response /* (1000, 5, 2022/01/26) */ Case # ********* Complaint filed by: ******************** Complaint filed against: Zella Health LLC Hello, Regarding the accusations ****************** has made (Product falsely advertised as phentermine 37.5 pills was in fact a dietary supplement and does not work. Business was contacted via email for a return label to send the product back for a refund and never received a response from the business.) this is our response: The product she purchased is Phenemine Elite and was given its name from the ingredient used in the formula. And having nothing to do with the word Phentermine. She contacted us asking to return the product and we responded and gave her the information she needed to return the product, and we have not heard from her since. Please see attachments for the email and return policy. Jim Care team Consumer Response /* (3000, 7, 2022/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot return the item it has been thrown away due to unfortunate circumstances. I am still requesting and expected a good faith refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.