ComplaintsforRountree-Moore Nissan

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Deceptive Trade Practices, Theft, Consumer Fraud and Forgery I have two conflicting buyers contracts between the consumer and seller. Difference in sale amounts as well as with omissions of products. Additional warranty products sold and purchased through finance - No record of sale, but in an agreement with payments being made and listed on the original buyers contract. Products are not active due to nonpayment - records of drafts being made every month from time of purchase from my accounts. I request an explanation and breakdown of all charges as well as a refund for all paid funds for warranty products that have been inactive since time of purchase.

  Customer response

  07/25/2024

  The Business is :

  ********* ***** Nissan

  ***************** 32055

  ************

  

  Business response

  09/17/2024

  Once I received this submission, I contacted the customer who came to the store. We fixed the issue he was having. He paid for extended services that were mistakenly canceled, and he was still paying for the services. We gave the customer two options: 1. get a new service policy or fully refund his money. The customer opted to get a refund for the service, and we cut him a check. He came to see me, and he was happy. I apologize for not updating the website.

   

  Thank you,

   

  ****** ******

  Rountree Moore Nissan

  General Leader

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Traded in a vehicle for the 2020 Chevrolet equinox that's has more problems since I got it I own 29 on the 21 Ford escape but they give me 30 for it but some how they add way more money on the vehicle I got now

  

  Business response

  11/28/2023

  Hello,
  

   

  After reviewing the transaction, the selling price of the purchase was $27,966.39 before tax, tag, and title. The trade-in allowance was $30,500, with an owed balance of $29,800. The customer had $699.04 of positive equity and added $500.00 in cash, totaling a $1,199.04 down payment. Additionally, the consumer purchased a warranty and gap insurance for a total of $4,906, bringing the new total balance owed on this transaction to $33,569.75.

   

  Thank you,

  ****** 

  Customer response

  11/29/2023

  They give me close to 30 on the escape I did not put close to a 1000 down I didn't not ask for extra warranty they give me a carfax that says they vehicle never been in a wreck I had a another sales person scanned the vin on carfax it said it has been in a accident and they lied about the vehicle been went through that a lied 

  Customer response

  11/30/2023

  Rejecting because they lied about the inspections and and down payment and lied about the carfax 

  And I believe my credit is not going up and I believe who traded it in credit going up because I am paying on it

  

  Business response

  12/11/2023

  Hello,

  Sorry for the misunderstanding about the Down payment $500.00 was collected in a form of a debit card and $699.04 was trade equity. Also, I've attached a copy of the Carfax showing at the time of purchase the vehicle had 0 accidents. I have also attached a copy of the menu screen showing where the products were selected from. However, if you do not wish to keep the products, we could have them canceled for you.

   

  Thank You,

  ******

  Customer response

  12/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Regards,

  *********** *******

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My car was involved in an accident in February 2022; the insurance claim was initiated. My car was in Rountree Moore's Collison possession until February 2023. Then, manager **** would need to be transferred to **** ***** ***** for further repairs. I received my car in December 2022, and the check engine light warning appeared. After contacting ****, I was told to take into **** ***** because Rountree no longer extended repairs range rovers after my car. March 2023 and May 2023 have experienced coolant low warnings requiring "top off" from ********* *** and ****** Sept 16, 2023, my car displayed signs, and noticed the engine running hot. The vehicle was towed to **** ***** ***** for inspection. Per **** ***** *****, the entire engine needs to be replaced, and the warranty company confirmed that the cause was a coolant leak. My car was at Rountree less than eight months ago, and parts should not have been a continuous issue with the repaired.

  

  Business response

  10/03/2023

  I'm so sorry for your situation, with your Land Rover.  I believe this complaint was meant for ******** ***** **** *******, which is where the Land Rover was undergoing repairs.  My store, ******** ***** ******, doesn't have a Body Shop.  ******** ***** **** ******* would be responsible to correct this situation, since that's where the complaint should be directed.  I appreciate your time.

  Customer response

  10/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******** *****

   

• Initial Complaint

  05/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Professional scammers they sold me a car that has a lien on it on April 7th and until now which May 23th2023 the car still in the previous owner name and had to make first payment to avoid hurting the my credit. Another issue the finance guy said I will receive new registration by mail within 30 days from my purchase and until now didn't receive it. Using digital screen, he finance guy hide the " As is " page and didn't show it me. They don't tell u that there is no 30 warranty on this car. They forced their rountree moore warranty which costs 1995$. They sold me 2019 ****** ****** on April 7th 2023 and battery died after 2 days and I bought new one for 170$. Then on April 17th got check engine light and the issue was active grille shutter which cost me 732$. Then a second check engine on May 1st the MAF sensor went bad and I paid 280$ to fix. And noticed they sold me this car that all doors except the passenger don't lock from remote or from inside button which is very dangerous if kids are inside the car while driving. I told the finance guy to reimbursement and he said yes we will do but later the general manager refuses and was unethical and aggressive and didn't care about the kids. This is my first and last purchase from rountree moore people. I advise all buyers to avoid them they are super scammer. Now I am in situation I don't own the car and have to make payment because of the lien issue and this dealer didn't submit the papers on time. This scammer suppose to refund the repair cost for all three items mentioned and attached. all issues appeared in less than a month of purchasing the car from this dealer. Another thing to say where is the new registration paper?

  

  Business response

  05/27/2023

  Mr. ** ***** did purchase the vehicle, from us 4/08/2023.  The 2019 ****** ****** went through our service department, and after inspection, the vehicle needed the following items, wiper blades, air filter, cabin filter, oil change, alignment, rotate and balance and 1 tire due to uneven wear. We performed all of the services to ensure the vehicles, we're selling, are road ready. There was no check engine light on, nor any codes. The customer did initial every page of the CarFax (please see attached), the As Is Buyers Guide (please see attached), and the Buyers Order (please see attached), where they were notified the vehicle is being purchased "As Is". This customer was offered an extended service contract, in the finance office, as we do every one of our customers. Mr. ** ***** chose to defer every product we offer to protect his investment. Even after our Rountree Moore Advantage, which the customer agreed to pay, they still bought the vehicle $967, under Retail Value.  I am the General Manager and have never spoken to this customer, not once. I did reach out to ******** (The original lien holder of the vehicle, before it was traded) the vehicle was paid, in full, before selling it to Mr. ** *****.  However, ******** had a hold up, on their side, releasing the Lien. I just got off the phone (5-26th), with ********, and they have now released it, which should be updated within a week, and we will be able to finalize the new lien, with ***** *****.  We also have no record of Mr. ** ***** talking to anyone, from our store, after the sale about any issues they had (please see attached phone log).  We also provided Mr. ** *****, with a copy of his registration (please see attached) at the time of signing all the paperwork, in our Finance Dept.  We never knew that he was missing his registration, and if Mr. ** ***** would have called and let us know, we could have emailed or overnighted the registration to him, immediately.  We overnighted him, the registration, upon reading the customers complaint, this past week.  Thanks for your time and attention to this.  *** ****

  Customer response

  06/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ******* *******

  We wanted to share our terrible car purchase experience from this dealer. We glad that we files a complaint through BBB and have the dealer responded to our requests of lien and expired registration after many phone calls to the dealer and nothing fixed.
  The lien was fixed on May 26th and the registration received same week only because of BBB interference. We thank you BBB for time and forwarding our message to the dealer.
  The dealer wont refund the repair cost and that what the scammers do. For us we depend on God to make up our loss but you rountree moore nissan depend on scamming people. We would like to say to rountree moore nissan YOU ARE A PROFESSIONAL SCAMMER.
  
  
  Again Thank you BBB, this can be closed. 

   

  

  Business response

  06/06/2023

  Mr. ******* has, clearly, not communicated honestly, about his purchase.  He stated numerous times that he didn't know that he was buying the vehicle "As Is", when he clearly signed the "Buyers Guide" that stated the vehicle was purchased "As Is".  Their is also a "Buyers Guide", on all of our Used Vehicles, which clearly indicates that the vehicle was purchased "As Is".  The registration was provided the day Mr. ******* purchased the vehicle, and we then overnighted to him, again, once we found he didn't have it, any longer.  We attached the call logs, from April and May, with the number Mr. ******* provided, and we have no record of him letting us know of any issues.  We did reach out to ******** (The original lien holder of the vehicle, before it was traded), and the vehicle was paid in full before every selling it to Mr. ** *****.  However, ******** had a hold up on their side releasing the lien, and we got that resolved with ********, and they released the lien, which was updated within a week, and the new lien with ***** ***** has been finalized.  We appreciate the opportunity to share our perspective, and we are very thankful that the Better Business Bureau gave us the platform to do so.

• Initial Complaint

  02/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  see Attached document

  

  Business response

  02/28/2023

  I am responding to complaint ********.  Everything was handled on this deal, properly and compliantly.  When *** ****** came into our business office, we presented him several ways to protect his investment.  We explained the option with 60-month financing and explained the bank he was using will also allow him to do 66-month financing, at the same rate, to help get the payments, closer, to where he wanted.  After a while of negotiating, we ended up going with the 66-month option, with the service contract and no gap.  Approximately two weeks later, he came back to our dealership upset saying he never agreed to the 66-month option, and we explained it was too late to change the contract he had singed, and we sent to the bank.  The deal was finalized and funded by the bank.  We tried to go over the menu presentation, again, with him and show him where he signed off on the 66-month option, but he would not let anyone explain anything to him.  We have tried to talk, explain, and help *** ******* anyway we can.  However, he won't accept any help and wants the deal unwound, which is not an option since the signed deal is funded, and we have sold his trade in.  

  
  
  

  I have attached the menu presentation showing the 66-month and 60-month, side by side, and his initials on the selected 66-month option. I have also attached the review screen that shows the 66-month option he selected a second time, which he signed off on.  As well, I have attached the contract, which states a 3^rd time that he is financing the vehicle, for 66-months.  Please if I missed anything let me know.

   

  Thanks, so much, for your time and assistance.

   

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