ComplaintsforPristine Pool Experts, LLC
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Complaint Details
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Initial Complaint
08/13/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
**** asked me several times for advanced payments. He did not have the money for supplies. Want me to pay in advance so I did? But then when the month came, he's like, Hey, you ever reminding still, when can you pay me? Oh my god look dude.I already paid you I paid you in advance. He said, oh that was just so I could buy the supplies, but you still owe me money? I'm like, no I pay you a flat rate to take care of my pool, including chemicals and everything. And then you ask me a, if you can leave trash at my house, if you can buy marijuana, that is not very professional. I would not recommend using him ever ever ever again.Even to my worst enemy, if I have any.He would show up whenever he wanted to clean. I had to tell him to leave and don't come back. He is a con artist. If you'd leave him alone I would guarantee that he will rob you blind.Initial Complaint
06/19/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
******* (Owner) is a thief in disguise. I paid him 1st month of pool services and He agreed to paint the pool deck for $800, half upfront and the rest when job is completed. Both amounts totaling $520.00 were paid via Cash App (Receipts available) and He NEVER did any of the jobs we agreed upon. I have texts when he asked for 1 week extension to reimburse the fees paid and Declined both via Cash APP. Both transactions were paid to him on 5/24/24. No response to calls or texts. Not sure what the outcome will be but stay away from this company.Initial Complaint
08/17/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Contacted the company owner Matt in search of a pool company to acid wash my pool due to minor stains on the walls and floor. He told me it could be accomplished without draining the pool by lowering the PH for a few days and scrubbing it with a metal brush. ($225) He also said he would spot treat the floor stains with a PVC pipe and acid. Something allegedly came up the day he was supposed to arrive so he arrived the next day and poured vast amounts of acid in my pool. He then told me to scrub the pool every few hours which I didn't mind doing however I was supposed to pay him to do this. He then came back a few times and lightly scrubbed the pool walls and of course was late every time he said he was coming back. When he came back to spot treat, he asked me if I had acid due to an alleged acid shortage which I confirmed there was no such thing. He performed a small spot treatment and then said he would come back the following week with acid and complete it. I also had to remind him to clean the filters. The following week he arrived and said he forgot his PVC pipe and again asked me if I had acid. He then poured some acid in the pool and said he was going to lower the pH again. This is not what we agreed upon, he did not spot treat the pool as stated and I told him to leave. He agreed to refund me $100 which he later told me he was changing his mind about. He absolutely was deceiving and did not complete the work I paid him for. In addition, he reversed his agreement of refunding me $100.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.