ComplaintsforBehavioral Health of the Palm Beaches, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
DETOX program I attended on 12-30-22.What happened at this facility is unheard of, I had read all the reviews and was scared but had no other choice but to go I arrived with a small luggage which had clothes and a book on Friday 12/30th, at that point the luggage was taken away from me (which is understandable to make sure it was checked).But the luggage had NOT been returned to me until yesterday 01/05/23 half empty, since last Friday the 30th I had no clean clothes to change to, no underwear, nothing at all until yesterday which was 7 days later ? This is UNNACEPTABLE,as this is a detox program and as is I am already feeling not the greatest.On Thursday 01/05/23 I was sitting outside with the same clothes on I had on since the day I walked in 7 days later and I see another client pass me by with my pants and my shirt on, as I approach the girl and asks her where did she get her clothes from the girl stated they were donated to her, at that point I filled out an incident report on how her clothes were "donated" to other people.When I did finally receive my luggage i was missing my book and half my clothes were missing.What kind of place is this and how unprofessional is this when people that are struggling both mentaly and with substance abuse issues have to go through this ??? It is unfortunate that one has to go through this kind of treatment and on top of that be battling an addiction issue.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.