ComplaintsforFlorida Medical Clinic, PA

• Initial Complaint

  08/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received email notice today that I was going to be charged $164.11 because I had enrolled in paperless billing. 1. I do not owe this clinic any bill, as I paid my copay 2. I never approved or enrolled in paperless billing 3. I will be marking this charge as fraud with my credit card company if it is done, since I never approved this and I do not owe it

  Business response

  09/10/2024

  We have attempted to contact Mrs. **** directly, twice by phone and once by email explaining the billing and showing her that she did sign up for electronic statements.  As of today, we have not received any information back from her.

  Customer response

  09/10/2024

   
  Complaint: 22203532
  
  I am rejecting this response because: The "proof" they sent that I consented to electronic, automatic billing was not signed by me. I specifically UNchecked that box when submitting my pre-check forms for the appointment. When I got to the appointment that day to fill out the remainder of the paperwork (I was told to show up 30 minutes early for that purpose, only to sit there for over an hour waiting for nothing), they said their "system wasn't working" and had someone in the room with me prior to the appointment, filling in my medical information which I was forced to give them verbally, so I can only assume that that person submitted it with my signature, and without telling me. I most certainly did not submit it, and specifically rejected it during the precheck process. I also specifically rejected the check box asking me to store a payment method, which they then did against my explicit signature, in-office.

  I do not accept this explanation, and I will not accept this bill since their office told me my insurance would cover it, when that is incorrect. This is an error on their part, and they should be responsible for it.

  
  Sincerely,
  
  ****** ****

  Business response

  09/11/2024

  We can not explain any of the items she is needing unless she will call our billing office to explain how her insurance company processed her claims.

  Thanks

   

• Initial Complaint

  01/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 3/27/23 I had a hip replacement done at **************** W.C.,**. I keep getting collection bills from ********************** for several different amount due resulting in the surgery (P.T. etc.).I have called Florida Medical Center numerous times since all this happened and spoken to ******************************** All said there is no balance due on my account. They all say they will take care of it, but I just received another Invoice from Gulf Coast. I can't get anyone on the phone without waiting ***** min. and then they often hang up on me when I supposedly #2 in line. I have never experienced such poor quality service and the calls for specific doctor's all have to go thru their central office instead of the individual ************* Time to bring in a lawyer!!!!! I have all the invoices and dates I called and names of people I spoke to but my printer doesn't have a Scan button so I am unable to send them.

  Business response

  02/12/2024

  We have discussed charges with **************** and explained balances due are based on patient responsibility after insurance has processed her claims. 

  Customer response

  02/13/2024

   
  Complaint: 21116261
  
  I am rejecting this response because:  I have called Florida Medical Ctr. numerous times regarding the invoices I'm getting from ********************************* saying they are trying to collect on visits I've already paid for. Spoke to ****

  at ********. who said I am all paid up. However, since Gulf Coast only sends out invoices every 2-3 months I never know if **** has contacted them or not.  I could get another invoice from Gulf Coast any day now. Who knows.

  I always pay my co-pay at every visit or whatever the doctor asks for.
  
  Sincerely,
  
  **************************

  Business response

  02/14/2024

  This response was taken verbally by the BBB:

  At this time we will need the dates of service and a copy of the paper that the consumer is talking about regarding the statement. 

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 27th I had a dr visit with ******************* and was prescribed a medication. On 11/29 the pharmacy advised the provider they needed a pre authorization, I called multiple times to be lied to and then my insurance company has called 3 times to explain what is needed, they provided the provider with the pre authorization form and to date, they have not bothered to submit it back and it is now ****. They lie, they say only one medical assistant, they are rude. One minute they say they will relay the information but they do not work for the drs. The office manager said they would need to see what the pharmacy needed (not listening to what is needed - which is they need to provide documentation to the insurance company) They say will take72 hours, they say they dont have the form they DO NOT FOLLOW UP. ON October 26th, my husband had full open aortic aneurysm repair surgery. He was in the hospital for 7 days. After the stiches were removed, he ended up with infection around the incision, we were at the *** we asked ***************** to authorize home ***** for wound care for which he did. 1 week later not call, they forgot to fax the request over, 1 week later they said working on it faxed that day, not their problem if who they call our insurance does not accept. Today is now several weeks later, never a call from home health. When this was addressed with the Office Manager along with my issue, it was OH WELL we are short staffed. This is incompetence at its core and no patient should have to go through this !!

  Business response

  12/21/2023

  the office managers recollection. The weightless medication was an issue due to her insurance company to approve. The office manager spoke with the insurance company they sent in all the necessary information in order to cover the medications. The office was unfortunately understaffed due to staff being out for illnesses. There is no excuse for the patient to make that many calls back and forth to the office and feel ignored. The provider Per even spoke directly with the patient. The patients husband was not authorized for the home health care through his insurance company at the time of his need.******** did contact the family back and they were not in need of the home health care assistance any longer. We are trying to manage new workflow in the office, we have hired more staff so this experience will not be so frustrating on the patients in the future. We do take our business seriously and this patient need was not met. We contacted the patient and hopefully will build a better relationship in the future.

  Business response

  12/22/2023

  Upon review of patients interaction with the office concerning her Wegovy prescription, it appears that between the dates of 11/28/23 and 12/13/2023 calls were made to the office by patient notifying office that Publix Pharmacy was in need of more information in order to fill patients prescription, however, did not specify what was needed. Patient then called back again and notified staff that her insurance company faxed a form over to us so that the Medical assistant could complete the prior authorization. Upon staff checking our fax system along the patients chart, staff was not able to locate a fax from her insurance company. Patient was notified that no fax had been received. Patient became very angry with staff and stated that she would have her insurance fax the form again. However, staff waited for the fax to arrive , but nothing was sent over. The patient became more angry when staff told her we still have not received a fax from her insurance company, and began to yell at whoever answered her calls. Finally, the MA confirmed that the Pharmacy was faxing the Prior authorization form to the wrong fax number. We finally received the fax on 12/13/2023 and the medical assistant was able to complete the prior auth with patients medication being approved. Overall, staff remained calm with patient and did everything to help patient with her medication approval, however, patient was extremely rude each time she called the office yelling, complaining that the process was taking too long, and accused the office of not helping her. However, every interaction with the patient was sincere and the core of the issue was not our office, but the insurance faxing the needed form to the incorrect fax number.

   

   

  Thank you,

   

  **********************************

  Associate Director of Physician Offices

  Florida Medical Clinic, LLC

  ************** Cell

  ************** Office

  sstorch@floridamedicalclinic.com

  

   

• Initial Complaint

  07/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  this is regarding a medical bill where I believe this company is fraudulent.

  Business response

  08/03/2023

  We have reached out several times to Mr. ******* please see below.  He stated yesterday on a voicemail message, 08/02/03, that he works during the day, and it is very difficult for him to speak with us during working hours.  We have a representative calling him after hours to assist him with this issue.

  Called the patient and left voicemails:
  
  07/28/23 @ 9:44am
  07/31/23 @ 10:06am
  07/31/23 @ 10:58 am
  08/01/23 @ 9:11am
  08/02/23 @ 10:53am

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had open heart surgery 3/25/22 and I see my PCP and Cardiologist every 3-6 months. I've had a 5/30/23 at 2pm appointment scheduled for a physical with the Nurse Practitioner *************************** at Florida Medical Clinic since the end of 2022. I get a call today 5/19/23 to tell me that the Nurse Practitioner is going on maternity leave and I have to be rescheduled to July 2023. I asked why not have Doctor ******* see me instead or any other doctor at the office and I was told they were short staffed and that they already distributed all of ******************************* appointments for 5/30/23 with other doctors but I did not make the cut. What???? Both ladies I spoke to at Florida Medical Clinic were rude and had no compassion at all. I was told by both ladies, "we have no control over someone going on maternity leave". This is unacceptable. You are playing with my life! You could have planned this out better instead of calling patients and inconveniencing them because of poor office management. I too have to make arrangements to have someone cover me at work. This is not right!

  Business response

  05/26/2023

  Florida Medical Clinic and the office of ****************************************** would like to relay our sincere apology for the inconvenience experienced by our previous patient, ****************************

  
  As she stated, ****************** had an appointment scheduled to see ***************************, APRN on May 20, 2023 for a physical.  Unfortunately, due to circumstances beyond her control, *************************** began her maternity leave earlier than scheduled.

  
  In order to provide additional access to patients effected by the change in ********************** schedule, ****************** added lunchtime,evening and Saturday appointments to her schedule.  Our office Supervisor offered ****************** a new appointment with ******************, however, she declined to accept one. She then separated from Florida Medical Clinic, terminating ******************** practice as her ************ Provider.

  
  We are unable to fulfill the original appointment date and time for ****************** without displacing another patient. Unfortunately, there is nothing else that we can do for her. 

• Initial Complaint

  02/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I scheduled an appointment at Florida Medical Clinic in mid Nov. I moved that appointment, before the appointment day, to later in that month. I was at that appointment. Since then, I have received a bill for $25 for a no show fee. I have called at least 4 times. Each time I am told they see it was moved and the fee will be removed. Friday I received another bill with the fee. I spoke with *******, I believe the office manager, today about it and she does not see the fee. She shows it was reversed on 1/3. This current statement dropped on 2/8. Clearly, the fee is there because I went on to the portal and put in the information to determine what I need to pay, and it includes the late fee. I have asked to speak with someone in the corporate office or someone that manages the whole facility but I never get a call back To sum it up. I am billed incorrectly for a no show fee. I have called numerous times resulting in being told it will be or has been removed. It is still there. No one in management will call me and discuss!

  Business response

  02/20/2023

  Good Afternoon,

   I spoke with ***************** and explained that the noshow fee he was charged was removed from his account as of 2/20/23. I apologized for the miscommunication with the office and the **** It is not our intention to drop the  ball or  not be transparent with our patients. He also asked about a ***** charge that he still owed. I left a message in response that he did not pay his copayment from him visit with ******************* our APRN in the office when he went over his lab work with her. The ***** is his copayment per his contractual arrangement with his insurance company. I am meeting with my supervisor as he accused her of lying and was very upset with her on the phone. I understand his frustration over the ***** and it has been rectified. I left him a message to contact me in regard to his account if he has further questions. He was very rude to my staff but matter of fact with myself. I hope this issue now has been resovled. Thank you.

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I called to make an appointment and ask if they will take my ****************** policy.They confirmed that my insurance was fine. I went to my appointment, they took my health insurance policy card took the information put it into the system and they ask me to wait for the doctor doctor came saw me and I was for a heart procedure. When I call to set my procedure they made the appointment. They called me a day latter and told me that my insurance was not good and that either I have to pay from my pocket or that I had to find a provider covered by my insurance. Since the beggining they never said I had to pay for the 1st visti I even ask if I owed anything before leaving they answer no. Now I am being charged for $ 458 for my first visit which I find very disapointing and abusive for their part since this was their mistake and not mine and they never said my insurace did not cover my visit. after 2 months latter.

  Business response

  10/13/2022

  We spoke to the patient and apologized for the error that we did not accept his insurance.  The charges incurred were then voided and the patient responsibility is zero.  Patient was satisfied with this outcome.  

  Customer response

  10/13/2022

  Good morning complain number 18204008 has been resolved by the business as of 10/12/2022.

   

  Thank you for your service.

   

  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩