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Complaint Details
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Initial Complaint
09/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Advertised item was a roll of Indian head pennies. Received a roll of ******* pennies with one Indian head ***** at the end of the roll. The one ***** that was what was advertised was in very poor condition and is worthless.Business response
09/27/2023
The customer purchased a roll of wheat pennies on Etsy DESCRIBED as follows in the listing.
"EACH LOT PURCHASED WILL CONTAIN ONE ROLL OF WHEAT CENTS WITH A **** INDIAN HEAD CENT ON ONE END AND A BU WHEAT CENT ON THE OTHER."
As you can see the item is clearly for a roll of "WHEAT CENTS" with an indian head cent "ON ONE END"....NOT a full roll of indian head cents as the buyer claims. Attached is a screenshot of the description with the highlighted portion. Buyer did not read the item description.
Customer never reached out on Etsy, where we offer returns for any reason through that platform.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.