ComplaintsforBreathe Rite Respiratory Services, Inc.
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Complaint Details
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Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My sister ******* purchased a Zen-O lite with RRT on May 19, 2022 from Joe Aguilar, RRT/RCP for $2700.00 My sister has passed away on April 28, 2023. Machine not working properly. Joe came to our home to collect and send to mfg. for repair. That was on 11/07/22. Our Model serial number is HL ****** (on sales agreement) When he picked up machine he shows serial no. HL *****, so which no is correct?) he gave us a loaner serial no. (01) ************* to use until ours is fixed. I am trying to get status of our Model. Each time I call Chris answers the phone and doesn't know where this unit is. I am acting on my sisters behalf, this is part of her estate. I've asked chris to have Joe call me - no response. This equipment has a 5 year warranty. They suggested I keep the loaner. Not acceptable. We want her original Zen-0 lite back with an explanation of what they did to correct the problems. Breathe Rite Respiratory Services has since moved to *** ** *** ** ****** ********** ** *****. Please help me resolve this issue. If this machine is lost, then we should have a new replacement from the Co. or refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.