ComplaintsforHandy Air, LLC

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a contract to install a new ** unit, replace ******** to a bedroom and fix some tears in the main trunk line they found. Also to blow in new insulation all through the attic. They did not blow in insulation throughout the attic, they did not fix or replace any damaged ductwork. Company said they never installed anything at my address and then sent me pictures of the the ** unit installed and the insulation they blew over the ductwork to hide that they did not replace it. They used an independent contractor to do all the work. They have no techs on staff just contract techs who only do one or two jobs and then move on. They have no one to answer there phones, just an automated text system to respond.

  Business response

  06/06/2024

  Customer contracted us 2 years ago and the contract was fully executed, in it's entirety, 2 years ago. 2 years later they are saying we did not blow in a portion of insulation. The house is 1100 sqft and we sent over completion pictures clearly showing it was done. 

  Customer has had zero issues in 2 years. What he is accusing us of is doing the job in full with the exception of a portion of the home not insulated. So we installed a new system to code, replaced and repaired ductwork to customer's satisfaction for TWO YEARS and had insulation blown in, but the claim is that after this entire project we just decided to not do a small portion of the home? We sent completion pictures to the customer from 2 years ago and can provide them to BBB as well if necessary.

  This complaint is absolutely ridiculous on it's face. The fact that this is only our SECOND complaint in 16 years, and the fact that the customer has had no issues at all for 2 years, shows that we do NOT take shortcuts and we do what we say we're going to do always.

  This is unfortunately a false complaint, and further defamation will be received by our legal team.

  Customer is outside any warranty with us and can utilize any company moving forward for any further needs. 

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased air conditioner 10/23. Removed existing unit. My home is manufactured home with lap siding to the ground. They left open area in siding and made siding wobbly when attempting to install new unit. I did get a service call from employee ***, who attempted to repair open area. It is not fixed. I have made numerous calls to company. Their number listed is no longer in service. I cannot reach them. Siding around unit is uneven and not at all as it was pre installation. I also have not had final county inspection scheduled., as I was told they would take care of. Thank you. Their phone number listed on their website and with you is no longer in service. *************

  Business response

  01/29/2024

  Our Service line has been and has always been in service. You may contact us at anytime to further address this complaint that we have already emailed and spoke to you in regards to. Your permit has been pulled and your permit number is BT-2023-*****. We have already sent emails in regards to the before/ after photos of your siding. We reinstalled your unit in the exact same location as you original unit. Zero modifications were made by our company to the siding to the left or the right of your new unit. 
  Your siding has split sections in it from its original installation and we are absolutely not responsible for any issues you are currently having with it aesthetically. The pictures you have provided are showing your siding in its pre-existing condition prior to our installation. 
  

  For your convenience please add the following numbers to your phone contacts:
  
  
  Handy Air Office ************
  Handy Air Service line ************ 
  Our office is open 8-4pm Mon - Fri and our Service line is monitored 7am - 7pm 7 days a week. 
  
  
  We consider this matter now closed. 
  
  

  Customer response

  02/11/2024

  Please do not close file.   Please, issue with Handy Air is not resolved.  I am sorry I Missed previous e mail.  **** at Handy Air sent e mail basically saying he wont fix siding. Sent pictures of my siding before work was started and siding was perfect.  He also has not scheduled final inspection with Polk County, *******. That is where the permit was pulled.  I dont want something I am not entitled to thank you. ***** Fredette 

  Customer response

  02/13/2024

  Please do not close file.   Please, issue with Handy Air is not resolved.  I am sorry I Missed previous e mail.  **** at Handy Air sent e mail basically saying he wont fix siding. Sent pictures of my siding before work was started and siding was perfect.  He also has not scheduled final inspection with Polk County, *******. That is where the permit was pulled.  I dont want something I am not entitled to thank you. ***** Fredette 

  Business response

  02/23/2024

  Hello, We have passed Final inspection with Polk county and everything was installed up to code. My general manager was onsite recently to do a Presite and nothing was talked about or asked regarding any siding at all. Our phone number is ************ and has never not been in service since we opened our business and if for whatever reason if our line went out we have an 800 number as well for emergencies **************. The customer also originally booked the initial appointment with us on our text line as well which is ************ which we have not received any messages from the customer since the initial booking. I am not sure exactly what the issue is, we have installed the equipment up to code and have responded with any questions or concerns the customer might have.  Everything is completely and good on our end. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩