ComplaintsforChimney Pros LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Found thru ****, this company came on 9/23/24 to inspect and clean my chimney. The actual workers (a nice young couple) had me speak to a man at their office about options. One option was to replace ($1,500) or repair ($800), which would include painting the top of the chimney as well as the "deep" cleaning. I agreed to the repair option. I was extremely sick that day and unable to go onto the roof and inspect their work, and am an older person. In spite of that, I was asked to acknowledge that all the work was done to my satisfaction, which I took on faith and acknowledged. I paid $848.20, which included a 6% "fee" and a $40 tip to the nice young couple who did the work. Later that evening I felt good enough to get on the roof and inspect their work. The only thing observable was the application of some type of silicone caulk around the chimney cap and down the exterior corners of the chimney. No paining was done. The spark arrestor screen should have and could have been replaced, and yet it was not.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.