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Complaint Details
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Initial Complaint
10/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called October 29th because the garbage has not passed on our designated days. I was told they would come today, October 30th. Still they have not come. We are a restaurant, our garbage is beyond full as shown on the pictures. It is currently 6:18pm our restaurant does not close till midnight. So the picture of trash inside will only grow. This is extremely irresponsable, if we were to get inspection we'd fail because we are not getting the service this company has promised.
Business response
11/04/2024
****** spoke with her Last week. Per GPS the driver was there. She stated it is still full. We sent the driver back to get it emptied and told her we would keep an eye om the account.
**** called the driver who stated he has not missed the account all week. No previous missed pickup issues on this account.Initial Complaint
10/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My garbage has not been picked up since September 30th. I have called regarding the issue every Monday and Tuesday to remind them. I received a text saying they were delayed a day and to keep my trash out so now I have crows and deer and getting into it causing a mess and trash going to my neighbors yard. They keep assuring that a supervisor will pick it up by the end of the day. Problem has till not been resolvedBusiness response
11/06/2024
I just spoke with ***** ****** and she has been credited and now has my information. I will follow up with her on her service day to ensure she has been serviced.Initial Complaint
10/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have an ongoing problem getting Waste Pro to pick up my trash and recycling. I usually have to call multiple times a month to get trash picked up. The trucks will service the roads adjacent but skip our neighborhood.Business response
11/04/2024
I spoke to Mr. ***** The driver whom was collecting this is no longer here and he did not relay to dispatch that he took on this street from the regular driver. Miscommunication that should not have taken place. I will issue him a two-week credit and ensure his garbage is collected .Customer response
11/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
10/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We have not Waste Pro service since 9/27/24. Spotty prior with no shows. We have had access to our community since 9/30/24. ***, ****, ****** Amazon, lawn service, 18 Wheelers delivering building materials down the street. But NO WASTE PRO And they are charging for the service even we have not received the serviceBusiness response
11/06/2024
Just spoke to Mr ** ******* . He is aware that he is in an area where the road has washed away. We are providing a staging site for them to bring their trash safely.
I have addressed this with the connecting neighborhood.
I did let him know I will work on finding a site closer to them .Initial Complaint
10/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I paid for quarterly service on 9/10/24. Prior to Hurricane ******. No service since I paid, not even before the storm. My neighbors trash is picked up, never mine. I have called the office multiple times weekly since Sept 17, aside from the 2 weeks post ******. Each time I am assured I am on the schedule ,there are no notes or restrictions on my account and that my trash will be picked up. No service. I called yesterday to confirm my home was on the schedule today and was assured it was. I called again this morning to remind them. I have two full bins of rotten food on the curb and a homemade sign begging waste pro to take our trash - something I PAID FOR. The only thing I have gotten form waste pro is a bill for a fuel fee for $29 - what an absolute joke. Either perform the service you have taken my money for or give me my money back.Business response
11/01/2024
Spoke to the customer and they were serviced. I am making sure she did receive two weeks credit from when she first started.Initial Complaint
10/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Over the past month and a half, my recycling has been missed on two occasions despite following all guidelines. The first incident occurred last month, where I was informed that the issue was due to my bin overflowing. A supervisor assured me that they would send someone out the same day to collect it; however, no one arrived.Most recently, on the last pickup date, I ensured that my bin was compliant with the guidelines or at least my best guess since I can't get a call-back. One reason from **************** is that the bin was too full. Let me tell you that is not the case. I see people with overflowing bins and they get picked up. Unfortunately, my recycling was again not picked up. I contacted customer service to report this issue, but despite my efforts, I have not received a return call or satisfactory response.This lack of service and communication is unacceptable (Considering this isn't free). I request that this issue be addressed promptly, and I would like to know what steps will be taken to ensure reliable service moving forward.Business response
10/22/2024
This stop is not in compliance he keeps putting trash in his recycle bins. The town manager is aware of the issues of putting trash on his recycle bins. **** our route supervisor has also spoke with the customer about not putting trash in the cans also. We will continue to service all recycling that is in compliance.Initial Complaint
10/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife and I moved into our new home 5/10/24, and upon setting up our utilities, were told by Waste Pro that we would receive a recycling bin from them within 90 days. It has now been 158 days. I have been in contact with them for the past 11 weeks calling their customer service line following up on needing my bin. Every phone call gets me the response we will send one this week; if you dont receive this week, call back next week. I have even contacted the district vice president who promised that he would handle the issue himself and have a bin sent out on 10/3/24, which still did not happen.Business response
10/15/2024
This was done today.
It was delayed due to an inventory issue at the County, which supplies the carts.Customer response
10/15/2024
Complaint: 22423129
I am rejecting this response because it is not true. If there truly was an inventory issue, no one who moved in after me would have received their recycle bins. However, my front door neighbor moved in a month after me and they got theirs around two months ago. And my side neighbor moved in two months after me and they received theirs around one month ago. There are approximately ten houses on my street and they all got their recycle bins and they moved in after me.
Sincerely,
**** ****** De OcaBusiness response
10/22/2024
The delay was caused by inventory issues with the county and not Waste Pro. The cart was delivered, as soon as we received them. We apologize for the inconvenience and look forward to providing you with excellent service going forward.Initial Complaint
10/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Couple weeks ago, waste pro decided they were gonna skip our entire road Halen, came through leaving garbage everywhere, 'cause nobody could pick it all up.Because some people had to much now we have a storm coming and they skipped us againBusiness response
10/17/2024
Division Manager spoke with the resident today and their trash has been picked up and he said there is nothing else he needs from us.Customer response
10/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22398066, and find that this resolution is satisfactory to me.
Sincerely,
Jonathon BrinkleyInitial Complaint
10/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Waste pro refuses to give us service. We paid invoices in advance. We are in ********************** which was hit by Hurricane area. We are a suburb of ************ It is now two weeks with no pickup. Our area if fully obtainable for service. Power, cable (spectrum) and cell phone is available. Stores are open and gas is available. When I called a week ago I was told no service since it was unsafe for their drivers to come in. Not true. Fully excessible. It is now two weeks garbage is accumulating. They told me to take to landfill. If i can safely go to landfill why cant they drive her and do their job. I am seeking full refund, an apology. And date they are coming. This is a health issue now.Business response
10/08/2024
I spoke with this customer. We picked his trash up Monday the 7th.Customer response
10/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
10/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
WastePro ************* residential. Have owed me a refund since June 28, 2024 when my service was stopped. I have call on multiple occasions to get a status and they never process the refund. This time they said it was approved final on September 12th and I still have no refund. October 1st I called again and it is still being processed. They alway say they are going to forward to a supervisor that goes nowhere. I told them I was going to file a complaint with BBB. Just need someone to help get them to do there job.Business response
10/08/2024
I have called the customer and left a voicemail waiting on a call back. I have Anna Joyner assisting me with trying to find out what the status of the payment I will update once I get a response on the issue date for the refund check from our AP department.Customer response
10/18/2024
This complaint has been resolved. Received a refund. Thank you
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Get a QuoteCustomer Complaints Summary
235 total complaints in the last 3 years.
78 complaints closed in the last 12 months.