164 Customer Reviews
Review from Michael H
5 stars11/15/2024
Dew P and ***** D do a great job with yard waste. Bundle it properly or put in your yard waste container. do not just throw your waste on a pile and expect them to handle it for you. A lot of trimmings have nasty thorns and spikes that burn like heck if jabbed by them.
Waste Pro USA, Inc. Response
11/19/2024
Thank you for recognizing our hard-working and dedicated team. We make sure to always give top service to our valued customers. We appreciate your support!Review from Ed L
1 star10/18/2024
Horrible service in **********. If you don't have a trash bin and you place the trash bags on the ground, they are too lazy to pick them up. When you call customer service, they say that someone will come by to pick up the garbage, but no one ever shows up, even if you call them every day. That being said, customer support team is great, only the trash pickup service is terrible.Review from Ed D
1 star10/15/2024
This company is named correctly! *31303935323931333638* should be there middle name.and the owner of this dump JJennings is just as bad as the other *33383634333930313436*ducts working there.NOT the guys on the trucks but the so-called managers that either sit on there A** all day or drive around with each other doing nothing other then ride the clock. **** ****** and **** ****** are a *31303935323931333638* of life!!! both these clowns should be cleaning bathrooms because both are useless!these 2 guys are a carbon copy of *** ***** in terms of not having the mental capacity to do there job. and JJennings could care less. all 3 of them need to step the * out of the way and let REAL managers take over so all the issues can be corrected.Waste Pro USA, Inc. Response
10/16/2024
We're disappointed to see you are dissatisfied with your experience with Waste Pro. We'd like to learn more and get to the bottom of any issue you may be having. Please email us at mktJK@wasteprousa.com with your service address and contact information so we can look into thisReview from Chrisi F
2 stars10/11/2024
I am major problems with my trash getting picked up , my cans are up there and ready to picked up , I do have cameras and can prove that yaw have not picked up my trash . I called and was told my trash would be picked up and it was not , my account is in good standing, I pay for three months at a time , I would advise everyone to pick another company, just read all the reviews I am not the only person that gets there trash skippedWaste Pro USA, Inc. Response
10/16/2024
We are sorry to hear you have not been satisfied with your Waste Pro service. I would be happy to look into this for you. Please email us at mktJK@wasteprousa.com with your address and contact information and I will personally contact management on your behalf to get to the bottom of this. Thank youReview from Manuel P
1 star08/30/2024
The worst experience with a garbage collection company. I ordered the service more than two months ago and I still haven't received the trash cans. When you call customer service they say that they don't know when they will make the delivery. You have no way to escalate the situation because you ask for a supervisor and they tell you there are no supervisors.Review from Patrick and Barbara P
5 stars08/27/2024
We are extremely happy with our service here in Florida! We are especially grateful to the division manager, Trip, who is courteous and efficient in handling any issues that may arise. This company puts the customers first! ******* *.Review from Pascale J
5 stars08/21/2024
Had an excellent experience with Waste Pro and Zuly in customer service who was professional, responsive, thoughtful and followed up with me to make sure I received great service.Waste Pro USA, Inc. Response
08/23/2024
Thank you for recognizing our hard-working and dedicated team. We make sure to care for our communities! We appreciate the supportReview from Kim W
5 stars08/16/2024
**** ******* is an amazing driver always willing to go above and beyond to help! #******Waste Pro USA, Inc. Response
08/23/2024
Thank you for recognizing our hard-working and dedicated team. We make sure to care for our communities! We appreciate the supportReview from Dianne S
5 stars08/11/2024
Good job *********************** always professional. Always going above and beyond for the customersWaste Pro USA, Inc. Response
08/12/2024
Thank you for recognizing our hard-working and dedicated team. We make sure to care for our communities! We appreciate the support.Review from Teresa W
1 star08/06/2024
After posting no pick up yesterday they decided to pick up. Did not take trash to road. They will not come back today even tho I am very sick and dont have strength to bring back in. Making us wait a full week to come back. What can be done about this?
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