ComplaintsforParks Product Group LLC.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recently saw an ad on ******** and was interested in it - I clicked the $27 product and added my payment. I then was immediately taken to a page where they offer add ons I clicked the box but then clicked the back button to read more about it Unknowingly purchasing this product. Since the page refreshed I was charged 2X @$67 and once for the original $27 purchase and I immediately reached out, but knowing it was Sunday I expected a few days to hear back, to express I felt this was a scam and wanted a complete refund. I heard back within 24 hours and they said it was my fault for refreshing the page. They refunded the double charge and again mentioned it was my fault...there was no page on the site that showed a summary of this purchase either prior to buying...basically - you click you buy. They do send a confirmation through email in the form of an invoice but that is after the purchase is made. I expressed again I wanted a complete refund and was told that was not available. I then was called rude for demanding such a thing. I showed the email that I received stating the refund was available and they refunded $27 back...so now they have refunded 1- $67 and 1-27 charge. I still have a $67 charge to be refunded which they refuse. They are calling me entitled because I am requesting this in addition to claiming they are not a scam in which I detailed WHY I believed otherwise with no response to that. I even offered to pay the refund charge as I am not out to hurt anyone in this situation. I was informed they would no longer respond and now I have ZERO access to the whatever it is that I purchased for $67 and no way to resolve the issue. I was asked to never do business with them...which I have no desire to and that they will not respond. I am now out $67 for a product i have no access to and no way to be refunded. Even though they claimed this issue was resolved - I am still out $67 that is unacceptable.

  Business response

  04/23/2024

  We attempted to respond, but unsure why original submission didn't go through. Our apologies for that. 
  
  We received the purchase from ***** as she stated, and received an email from her stating that she had been double charged for a product in her order. ***** purchased one of my online mini courses, and then opted to purchase a $67 upsell that contained a series of digital download products I've created for direct sellers. It appears that during the checkout process, either the page was refreshed or timed out, but the $67 upsell was charged twice. 
  ***** in her original email was obviously flustered, however we responded in a timely manner and refunded the duplicate charge immediately. ***** then demanded that we refund everything, even though she already had access to all of our digital materials. 
  We offered a refund on the $27 mini course because we offer a 14 day refund policy, and we can revoke access prior to content being consumed in the form of digital videos and course downloads. However, the $67 upsell product is a series of PDF downloads, and digital assets that are delivered by email. Due to the nature of these products, (you cant unsend the information) we maintain a no refund policy on all of our digital download products. This is to prevent us from situations where customers feign being upset after an issue that we resolved in order to get our products free of charge. 

  ***** also became incredibly aggressive in her emails to us, accusing us of being frauds and a scam, while at the same time, we were attempting to maintain our professionalism, reassure ***** that we were here to help, refunded her duplicate charge and did our best to assist her. However, once she began accusing us and saying nasty things, we decided it was in our businesses best interest to remove her from our socials to prevent a slander campaign. 

  Since her original complaint, and since my original response didn't submit properly, I can also add that since the complaint, ***** has reached out to us by email to ask how she can make sure that she at least has access to everything that she paid for, in which we responded with direct attachements of everything that was included inside the bundle that she opted in for. 
  
  Now to also be clear, I have attached screenshots of the buttons in which the upsells are choses, in which you'll see how prominent we made the opt in, and the opt out buttons. 
  
  I hope that by ensuring that ***** has received everything that she has purchased, along with the the $94 that we have already refunded her, that we can close this matter. 

  Customer response

  04/24/2024

   
  Complaint: 21554259
  
  I am rejecting this response because:

  Thank you so much for trying to help rectify the situation. They continued to ignore the request for refund so, I reached out to see if they would at least send the digital content to me since clearly this was an issue that was not getting resolved. 
  
  They indeed sent digital files over. So, since I have whatever product I purchased ... we can close it out. I have learned a valuable ****** here about how people treat others and internet scams. 
  
  Thank you so much for your time. 

   

  Business response

  04/25/2024

  While she rejected the response, we can see that she has said it can now be closed out within the message.

  Our records indicate that she was delivered all products at the time of purchase, and we ensured that she did by resending an individual email with each item in the bundle attached.

  At this time we consider this matter closed. 

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