ComplaintsforRetro Mini Store
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Complaint Details
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Initial Complaint
10/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I submitted my order on April 11th, 2023 and the website indicates it could take 3 weeks for the order to be prepared and shipped. I reached out via email in May for an update on the status of my order and was told the order should be ready to ship that week. This email response was on May 6th 2023. Since then I have reached out 3-4 separate times with no response from the company. I still do not have the product I ordered and the Order is still in a processing status.Initial Complaint
09/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered something from them way back in December 2022. When I purchased the item their website stated that it would ship the following month in January. It is now September 2023 and I have yet to receive my order. I followed up a few times and received no response back from them. I am ready to warn people all over the internet to stay away from them if I don't receive resolution. I just want my money back now.Initial Complaint
07/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I paid for my two items on 6 jun 23. Despite several reminders, seller is still playing delay tactics with me and refusing to ship items after one month. As of today 8 Jul *************************************************************************************************************** my account.Initial Complaint
03/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a custom item from this company on December 21, 2022. It cost me $150. The person told me it would be ready after the holidays. It is going to be ****** This person has kept delaying the shipment of my product. This is not fair that I was told unrealistic estimated times when my item would be done. Not too long ago, I filed a complaint with the BBB about this company regarding the same issue, but coincidentally, the person from the company contacted me and told me it would be ready. So, I told the person from the bbb this, and that there was no longer a problem, because I thought my custom order was being shipped. Well, that never happened. It's March 24, 2023 now.Initial Complaint
03/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Seller will not ship out item, not communication. Tracking number broken, will not refund.Initial Complaint
02/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On December 21, 2022 I purchased a custom order from this company. I was given the option to be charged $30 more to add more content to the product. I decided to be charged $30 more than the original price. On Junauary 17, 2023 I received an email that my order was finished being processed. The next day, on January 18th I clicked on the **** tracking number of my order and it said pre-shipment. Last Friday, January 27th I contacted the company via email because my product had not been shipped out. When I clicked on the tracking number it said pre-shipment. I did not receive a reply from them. I checked for updates on the **** regarding my product today February 1st and it still said pre-shipment . I emailed the company again, and I did not receive a response. I would like to know why my product has not shipped, and why I have not received a reply from the company.Initial Complaint
08/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a mini card order #***** placed on September 28, 2021 from Retro Mini Store and nothing was sent to me, Retro Mini Store took $109.90 of my money from my credit card and they have sent me nothing. Order is still showing "Currently Processing". I have sent more than 10 emails and no one there will help me. This is their email below:From: Retro Mini Store <*******************************>Sent: Friday, 17 June 2022 1:51 AM To: ********************** <**********************>Subject: Re: [RETROMINI] Contact From ***************************** ******,No need to threaten anyone. Since our last conversation I promised to re-send the items to you, since it looked like the original ones got lost. I apologize for not sending them yet. It is entirely my fault. I am sending them by Monday, this time I will not forget, don't worry.Again, this is completely out of the norm, you should have got these by now for sure, it's been almost an year and it is really inexcusable, and I apologize again. I will provide you a tracking number by Monday night or Tuesday the latest.Thanks again for your patience,RMSInitial Complaint
06/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a hard drive loaded with old school arcade games and have yet to receive my order. I inquired about my order several times with the response that everything was still being processed. After 5 months of hearing the same excuse I demanded my money back and Im still waiting on my refund. Im getting the runaround for my refund. $740 I paid and Im negotiating for a $600 refund but this business is giving me the runaround. I need professional help.Business response
07/13/2022
The product the customer purchased on our website is customized, and there was a delay on having it ready to ship to him. By the time the product was ready, the customer decided he did not wanted the product anymore because it took too long and wanted a refund. Per our terms and conditions of sale, we do not provide refunds on customized products and on products that entered into production after the order. All customers are warned that products might take 30 to sometimes up to 90 days to be ready to ship, therefore we do not provide refunds. After reasoning with the customer, which by the way ended up being very understanding of the situation in which his product took long to be prepared, opted to receive the product that was prepared for him instead of the refund. We shipped the product and he received it and on our last conversation, he expressed that he is very happy with the item, and he is glad he ended up deciding on receiving it, instead of the refund. We consider this case closed with 100% success in the end, because although it took longer than expected to ship the item to him, which caused the confusion, he received the product and he is very happy. We consider ******************** a customer for life now, because he is glad with his purchase and he now believes in our company and our product.Customer response
07/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.