ComplaintsforMid Florida A/C
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This issue is about a repair to my a/c unit. As you can see by the invoices there have been numerous diagnostic attempts but the last one,calling for a tvx valve is what the problem is. I was told by the tech he would have to order the part. After a week of no response I called only to be told the part would have to completely fail in order to order the part. I left many messages on their web site with no response it is the same with my emails. Calls to trane customer service response was to call another dealer. At 75 I do not need to turn breakers on and off to let system stabelize. I need some response from the dealer about repair under warranty.Thank you for your help.Customer response
07/10/2024
I received contact with a/c company and they are supposed to be here to repair the system today--07/10/24. I will inform you of any update as they seem to want to work with me.Customer response
07/11/2024
The Mid-Fla heat and a/c company came yesterday and repaired our system so I wanted to inform the BBB I no longer have a complaint. I do thank you for your help and response.Business response
07/11/2024
Spoke with the client and was told he had already responded a follow up to the BBB that he is completely satisfied and happy and that we took care of all his concerns a praised the technicians that were at his home.
Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The Mid-Fla heat and a/c company came yesterday and repaired our system so I wanted to inform the BBB I no longer have a complaint. I do thank you for your help and response.
Sincerely,
***************************
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
7654 Progress Cir
Melbourne, FL 32904
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.