ComplaintsforStanley Homes Inc.

• Initial Complaint

  05/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Jason S****** invoiced us 1 week prior to closing that we owed $23,000 I have documentation that we do not owe him any more money than what has already been paid. There is faulty work still unfixed on the completed home. There are faulty craftsmanship that Mr S****** has refused to fix correctly. I have emailed S****** homes back and forth about the errors on their invoices.

  Business response

  05/25/2023

  We notified Mrs. ******* upon our receipt of final invoices from our vendors. We gave her the option to delay the closing if she needed more time to make the payment. We discounted the amount due from $22,493 to $21,042 which she signed agreeing to pay. She paid $15,000 upon signing the agreement and said she would pay the balance "shortly after closing" in her own words. She moved into the home in January of 2023. I have followed up with her several times since closing with no response. I finally had to send her to collections. 

  I feel she is now resorting to slander in an effort to get me to waive her debt. We have pictures of her beautifully completed custom home on our website and a signed move in checklist stating the home was completed to her satisfaction. We stand behind our work and have 1000's of happy homeowners to prove it. 

  Business response

  06/05/2023

  The breakdown of the over/under allowance items plus material cost increases is attached. Detailed documentation for each item was provided to Mrs. *******. She did not pay a 25% markup on the overages as this was discounted at $1,450.65 and labeled as a courtesy discount on the attached. 

  Customer response

  06/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I have attached details for each line item we have been billed for and the $15,000 that was paid 1-27-23. We have overpaid by $2189
  
  Sincerely,
  
  ***** *******

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