ComplaintsforBrevard Physicians Associates
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Complaint Details
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Initial Complaint
08/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was approved for sovereign immunity (Charity) by Brevard Health Alliance to receive a medical procedure done at ************************************ on 6/11/24. On 6/4/24 and 6/6/24 I underwent some necessary tests required before I could get the medical procedure done. These tests included an ekg and labwork on 6/4/24 and 2 cat scans done on 6/6/24. These tests are now being billed to me by Brevard Physicians Associates. I spoke to them and they asked that I provide documentation proving that the costs of these tests was approved for payment through BHA sovereign immunity. This required documentation was faxed to them on 7/17/24 and emailed on 8/5/24. The documents included approval letters for payment. Today, I received a reply to the case they established for my dispute case number ******** stating that while they received my documents, they require that I apply for charity through them. This is completely illogical as BHA has already stated they are paying for these costs totaling $3,252.00 as they are part of the medical procedure done. I need your help because Brevard Physicians Associate is expecting me to pay monies that BHA previously agreed to cover.Initial Complaint
11/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On august 11, 2022 I received a $768 for medical services provided. I made two payments one for $368 and one for $400 on august 13th, both of which posted to my bank account 8/14. On September 11th, I received a bill for the same statement stating I owed $400, I was confused as I had already paid it and contacted ************ which is the number on the statement and spoke to someone that said I was refunded $400 for a duplicate charge and owed the money. The situation was escalated to "supervisors" stating they would call me back. I never heard anything and assumed it was taken care of. On November 17th I received another statement stating I still owed the $400 so I called back again. Sat on hold to be told there was no supervisors and I would get a call back. The representative Alejandro stated he had no one higher to connect me to, there is always someone higher and refused to budge to connect me to any one. 3 months later and I never received the refund they stated I did and yet my account still says I owe them money that I don't.Business response
11/18/2022
Consumer Response /* (2000, 5, 2022/11/17) */ Date: Thu, Nov 17, 2022 at 2:52 PM Subject: Message from BBB.org To:Initial Complaint
11/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have submitted 6 requests for a copy of the HCFA/CMS 1500 form for my daughters Date of Service of 5/20/2022. My Daughter is a minor. Her name is ************ and her Date of Birth is *********. My initial request was on *********. I then put in additional requests on ********************************************************. I was told each time that my request was escalated to a supervisor (would not let me speak with said supervisor) to fulfill my request. I was told I would get a call with an update and have never received a phone call. The company had no problem sending this document to my personal insurance company for payment but I need to have a copy of it to send to a 3rd party for victims compensation and I cannot get this company to send it to me. I have had not problems getting the same form from other companies for many years. Because this particular documents needs to be forwarded on to the Victims compensation through the court I needed it timely and Brevard Physician Associates has been unable/unwilling to assist.Business response
12/23/2022
Business Response /* (1000, 10, 2022/12/07) */ We have reviewed this internally and will be in direct contact with the individual to resolve this matter. Consumer Response /* (2000, 12, 2022/12/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business reached out to me and finally answered my request. They are also going to improve their processes to prevent this from occurring going forward.Initial Complaint
05/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received a debt collection letter from CMRE Financial Services Inc, in regards to Brevard Physicians Assoc, PLLC-Radiology Melbourne Florida. Account Number ********** for the amount of $28 owed as of 12/09/2021. I have no acknowledge of this account or debt. I never received any statements that I owed to pay a bill. I have no knowledge of this place.Business response
08/03/2022
Business Response /* (4000, 13, 2022/06/24) */ We have reviewed this internally and will be in direct contact with the individual to resolve this matter.Initial Complaint
04/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I received a bill from Brevard Physician Associates dated 9/9/21 for $205. I paid the bill online (receipt attached) on 9/17/21. In early November 2021, I received an explanation of benefits from my insurance company indicating that they also paid the $205 - the notice is dated 10/31/2021. I called Brevard Physician Associates in early November 2021 and requested a refund. I was told it would take about two months. This is April 2022 and I still don't have the refund. I have called numerous times and they have acknowledged I am due a refund but have yet to send it. I spoke to a supervisor as well. They all promise to call back but do not. I would like my refund ASAP. Supporting Documentation is attached. Thank you.Business response
06/28/2022
Consumer Response /* (2000, 17, 2022/06/13) */ I received a check last week, thank you!
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Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.