ComplaintsforClevens Face and Body Specialists
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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased three fillers and 50 units of botox. My provider that I have had for over a year was the reason I purchased this. I was not advised he had left and I have no desire to have another provider in the practice do anything. They wrote and said (as attached) i purchased $1999.00 as a special and is negative unless I go back and use one of their providers. This is not acceptable as I had requested a refund and they are refusing unless it is on their terms.Business response
04/14/2024
The individual initiating this complaint did purchase a special priced package on Nov. 10. 2023 that included 3 fillers and 50 units of Botox to be rendered in a SINGLE treatment. At the time of this visit,the provider she referenced made an exception and utilized 40 units of Botox from the package and did not use the 3 fillers. On Jan. 31, 2024, the individual had a second visit with the same provider and was treated with 76 units of Botox and 1 filler. Per the medical records, the provider granted another exception and allowed the individual to use the credit for 2 filler on account to cover the additional 66 units of Botox utilized instead of the patient making additional payment. We normally do not break packages because the reduced pricing is based on the entire package. I have made another exception for this patient and refunded the balance on the account in the amount of $334.26. No other credit remains on account and no other services will be rendered.Customer response
04/14/2024
Complaint: 21495029
I am rejecting this response because: if they were worthy of having any knowledge of me as a patient of 4 years they would know that it would be impossible to inject me with three fillers and 50 units of Botox in one visit yet they sold me a package knowing I would lose money!
They are scamming long time patients out of money therefore the credit is not acceptable to me.
Any reputable practice would not expect a patient to be subjected to this volume of injections in one visit!
Sincerely,
***********************Business response
04/15/2024
You are a valued long-time patient of the practice. In our industry, it is not unusual for injectors to leave for other opportunities. I have been with the practice for over 12 and it is disappointing that you are so frustrated over the departure of one individual when we have 3 more experienced board certified surgeons available for your treatments. I have issued the refund you requested. Please feel free to contact me directly if you would like. HeatherCustomer response
04/15/2024
Complaint: 21495029
I am rejecting this response because: I would like in writing what you are refunding as per my request. I do not accept the amount you offered of $342.00
Sincerely,
***********************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.