ComplaintsforPhoenix Transportation Services, Inc.
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Complaint Details
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Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contacted them 12/2023 to move 1 bed rm apart. furniture from ** to *********.I spoke with ****** they ask for your items give you an estimate and tell you they giving u a discounts. They tell you they have a truck going to ** you should get ur stuff in a week. estimate ****. movers arrive collect 70% of your balance. I was moving from 10x10 1st floor storage. they get there stated I was over 50 ft another ***************************************************************************************************************************************************************** its by cu square it doesnt matter what I send. why ask. Then half of my stuff in the truck i was told my estimated 480 cu ft that with just boxes n 15 plastic 27 gallon bins. So if putting furniture they said its 800 cu another estimate for **** I had to give **** more I already gave **** and **** when deliver i had to leave table n refuse to take chair off the truck. If I wanted to cx for them to open the truck n give me my stuff I had to give them **** n **** will be lost because that what for the gas n for the mover to get there. They use 3rd company so one truck pick up then they will take it to another truck to bring to **. N another truck to deliver. I dont get updates I have called 3x I been told my things still in ** they have not found a truck to come to **.. They say in the estimate if you going less **** miles expect your items **** days she telling me by law is 21 days n not to include weekend. But they picked up my things on Sunday. they keep saying it will be more charge upon arrival. I am a 1 person I been living in empty apartment waiting for my furniture Now they saying they have until 2/6/24. I dont have anything I dont have family here. Im VA employee. We had a cold freeze last week and none of my things. Had to buy clothes air ******************* If they didnt have a way bring my stuff to ** why take the job and my money. I never use any company I believe n trusted them.Customer response
01/22/2024
This the email and person that dealt with in this company
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Contact Information
9040 NW 150th Ter
Miami Lakes, FL 33018-1376
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.