Business ProfileforUnited Pillow Manufacturing, Inc.

I ordered some down pillows for my wife from Royal Pillow Co. Confirmation and delivery were fine and we received the pillows a week later. My wife immediately complained about the odor of the feathers. She tumbled them in the dryer, on no heat for 10 minutes without success. We gave up and I called for a Return Shipping Authorization. At this point I was notified the company had merged or been acquired by United, and they gave me an email address to contact the new company. OK, mergers and acquisitions happen, usually that isn't a problem. If anything, the new company bends over backwards so as to not lose any of their new customers.With high hopes, I requested a Return Shipping Authorization from United.no response I again requested a Return Shipping Authorization They responded with a one line message with their address in ***** I packed the pillows and sent them Priority to their address, as requested.They received the package, but no refund has been received as of today, ************************************************************* their is no answer.I have been forced to contact them by email, which I have have done. No, I am not **** enough to expect an answer. I am a retired attorney, and really don't want to go through that again, but I may have no alternative. Time will tell, time will tell.