ComplaintsforPreventty Insurance

• Initial Complaint

  10/31/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  8/13/2024 Purchased DOT Insurance Amount Paid $18,156.22 (downpayment $11, ****** and two monthly payments 9/15/2024 and 10/15/2024 each for $3.406.43) Preventty was to provide the following insurance coverage: CSL: $ 1.000.000 MTC: $100.000 + REEFER BREAKDOWN GL: $ 1.000.000 + Aggregate: $ 2.000.000 TI: N/A PD: $200.000 UM/UIM: ****** TI:N/A Type of Load: REFEER Miles: ILIMITADAS Professional Trucking has a pending suspension of DOT authorities do to non insurance. As of 10/30/2024 Problem is still unresolved and DOT is pending cancellation on 11/02/2024.

  Business response

  11/08/2024

  We appreciate the opportunity to respond to the concerns raised by our client, Professional Trucking, regarding their DOT insurance coverage purchased on 8/13/2024.

  
  Professional Trucking initially purchased insurance coverage with Preventty, including CSL ($1,000,000), MTC with reefer breakdown ($100,000), GL ($1,000,000 with a $2,000,000 aggregate), PD ($200,000), and UM/UIM ($30,000). Unfortunately, the clients DOT authorities have been suspended due to non-insurance, and this issue remains unresolved as of 10/30/2024, with a potential DOT cancellation date of 11/02/2024.

  
  Upon review, we would like to clarify that both Preventty and Professional Trucking are not at fault for this situation. The financial company, ***, responsible for financing the insurance payments, made the payment for the financed amounts on 09/13/2024 via check. However, this check was not cashed until 10/07/2024. Additionally, *** directed the payment to an incorrect address, resulting in the insurance company not receiving the financed amounts.

  
  We want to emphasize that neither Preventty nor the client should bear responsibility for this error, as it stemmed from a processing issue by the financial company. Unfortunately, the client is the only one affected by this delay, which has disrupted their coverage.

  
  We apologize for any inconvenience this has caused the client. Preventty is committed to delivering reliable service, and we are deeply disappointed by the impact this situation has had on Professional Trucking.

  
  Thank you for your attention to this matter. Should the BBB require any further details or documentation, we are prepared to provide additional information as necessary.

• Initial Complaint

  09/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction date: September 18/2024 Amount: ****** Committed to provide: certificate of insurance next day at 2:00 pm Nature of dispute: Certificate of insurance on time.Try to solve: some times when I ask I receive messages saying excuses, but not more than that.The agent guarantee that Ill be receiving certificate of insurance next day at 2:00 pm.

  Business response

  10/01/2024

  We are writing to clarify a misunderstanding regarding the delivery of your certificate and policy activation documentation. We apologize for the delay, which was due to response times from insurance companies and the necessity of certain validations. Despite these challenges, please know that we diligently worked to provide you with the best available market option within the requested timeframe.
  
  We understand that one of our representatives made a commitment that, unfortunately, we were unable to fulfill. We take full responsibility for this situation and sincerely apologize for any inconvenience it may have caused. However, we are pleased to inform you that the activation of your policy and the generation of your Certificate of Insurance (COI) have now been successfully completed.
  
  We have also taken the necessary steps to address this matter and have provided additional training to our staff to improve their understanding of response times and activation processes. We are committed to continually improving our service to ensure that similar situations do not happen again.
  
  We appreciate your understanding and are always available for any further questions or concerns you may have.
  
  Thank you again for your patience and for allowing us to serve you.

• Initial Complaint

  08/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Fui en gaado con un contrato si que ellos isieron fumar para una ecotisasion de seguro y me metieron un Factori y aora me mes estn cobrando *********************************************************************************************************************************************************************************** esto estoy perdiendo dinero y no puedo trabajar

  Business response

  09/09/2024

  We understand the concerns raised by the client, and we would like to provide clarity on the situation.

  The client requested the cancellation of the contract they entered into with ********************* (***). It's important to note that the client was provided with a detailed insurance quote by one of our advisors. During this process, they were offered a flexible payment option due to their financial situation. Specifically, because the client's credit score was less than ideal, AAF provided an option to finance the remaining amount through a factoring agreement after the initial down payment was made.

   The client was fully informed of the terms and conditions, including the factoring arrangement, and they willingly agreed to these terms. The necessary documentation, including the contract, was duly sent to the client, and they signed everything, thereby committing to the agreement.

   This contract includes a 6-month commitment clause, which the client acknowledged and agreed to. According to this clause, if the client wishes to withdraw from the contract before the end of the 6-month period, a penalty fee of $2,000 is applicable.

  The client is now requesting to cancel the contract because they have secured insurance through another agency and wish to engage in a factoring agreement with this new provider. While we respect the clients decision to explore other options, the terms of our agreement remain binding. The $2,000 penalty is a standard clause designed to cover the costs incurred by *** during the setup and administration of the client's policy and factoring arrangement.

  We believe that *** has acted in good faith throughout this process, providing the client with options tailored to their financial needs. We are, however, willing to discuss potential solutions with the client in an effort to reach a mutually agreeable resolution.

• Initial Complaint

  02/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date 08/2023 I have a trucking business in which they have failed to return the premium I had recently paid to be insured ($2100). They have kept the money and told me their system had an error and sent it to the wrong bank account. When I asked if they have any updates,they always say that they are trying to contact the 3rd party involved but get no answers.They refuse to take any further step further which leads me to believe they are just stealing the premium they are supposed to return. On top of that,they were required to return another $300 and were trying to send it to the same incorrect bank account as before,strenghtening my believe of them stealing the money. Thankfully I was able to catch them with that transaction.Its been over 7 months since this incident and they have done nothing about it to this day.

  Business response

  10/17/2024

  We are writing in response to the complaint submitted by Mr. ****** ***** regarding a refund issue. We want to provide clarification and outline the actions weve taken in an effort to resolve this matter.
  
  In August 2023, we initiated a refund process for Mr. ****** premium payment. Before issuing the refund, we contacted Mr. ***** to confirm the bank account details, which he confirmed. Based on this confirmation, the refund was processed.
  
  However, a few days later, Mr. ***** informed us that the bank account was incorrect and requested that the funds be returned to him. We took immediate action to contact the owner of the incorrect bank account to recover the funds, but despite multiple attempts, we have unfortunately been unsuccessful in resolving the issue at this time.
  
  While we understand Mr. ****** concerns, the account details were confirmed by him at the time of the transaction, which complicates the situation.

  We appreciate your understanding and remain open to further dialogue to help bring this matter to a close.

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I signed a document with this company Friday and was told because it was the weekend that I would get paperwork first thing Monday. And that my policy would be retro dated to 12/3 so there would be no lapse in my insurance. I reached out to the agent, he said they would call me and nothing. I tried calling him the number was no good. I reached out to a ******* that emailed me and she lied and said that the **** Mutual who would be my insurance company had issues in the morning. I reached out to **** Mutual myself and have the email that they fixed that issue in the morning. I am getting the run around when this is a very iportatnt subject that has cost me money. I am being asked for COI and new insurance infomration from companies I trnasport for and I cant as I dont have anything to show. I want to go with my old company and owuld like my money back that they took. I haev called customer services and all three times I get someone to answerm they tell me to wait and they hang up.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩