ComplaintsforGemstonegod.com LLC
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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Order a chain and pendant with insurance chain and pendant was broken. I have made numerous complaints about replacement and no response.Initial Complaint
02/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
- ordered 3/17/2023 - paid $55.99 - committed to provide a custom picture pendant with my late mother's picture - nature of dispute is that I NEVER received the custom picture pendant - haven't heard anything from them since 6/11/2023 in which I emailed regarding my purchase - order# ****** - company advertised on social media See first email from them below:Gemstonegods LLC <************************>Fri, Mar 17, 2023 at 12:09 PM To: ******************* <*****************>Hi *****,Greetings from Gemstone Gods! Thank you for your purchase. We would like to remind you that your order number ****** for the Custom Picture Pendant is still in the production stage. Please be reminded that this item will take 5 to 8 weeks to be completely processed plus 3-6 business days for the shipping process within ** territory. (International shipping process will depend on the service you choose at checkout.) This is just an estimated delivery time of arrival because it can be delivered earlier. A tracking number will be sent to your email address once it is available. Thank you for your patience.Please verify your shipping address to avoid inconvenience once your order is in transit. If we will not receive an email confirming the shipping address and the order is already completed, we will be sending your order to the shipping address that you have initially provided. By any chance that the delivery will fail because you failed to confirm your shipping address or an incorrect shipping address has been provided, as per our shipping policy, we will charge the second delivery at your expense.********************* ****************************************************************************************************** ********** Also, please be guided that for custom orders, no cancellation or refund will be allowed once the production phase has been started, knowing that your personalized order cannot be sold to any of our customers. Thank you.Truly,Cheny GSG Customer SupportInitial Complaint
12/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered the chain and pendant back in January order number ****** I never received my Order they say money back Garunteed I never received a refundInitial Complaint
12/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered two necklaces for my husband and brother for Fathers Day it is now about to be Christmas I have sent emails and they have no number and these gifts was very important I dont have money to throw away I would love my money back. And a apologyInitial Complaint
11/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order my item 10 months ago and have not gotten itInitial Complaint
11/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On February 22, 2023 I ordered the large pendant Cuban link set for $250.00. It has been close to a year now and I still havent received my order or any explanation as to why I havent received it. I have sent numerous emails asking for an update and when that didnt get any results I asked for a refund. Yet still I havent heard anything from them.Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I order this picture necklace in March and haven't received it yet. I have reached out to them this summer still no necklace. Now it's almost Thanksgiving and still no necklace. Either refund my money or get the necklace to me.Initial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a chain and pendant from this company gem stone gods about 7 months ago and I have not received an update or email from them since February it is now September and still no word nor my order at this point I would like a refund of my *************************************************************** anyone representing the companyInitial Complaint
09/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered my son a necklace with a personalized charm with a picture of his late father so that he would be able to wear it for his senior pictures that he has already taken. I placed this order 02/18/2023, and I have sent multiple emails regarding this order. I have not heard anything back from the last three emails that I have sent. I am a single mother with three boys and I have struggled to ensure that they have what they need. I would like to receive this order as soon as possible, but if that is not possible, I would like a complete refund of what I spent so that I can get it somewhere else.Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I order and purchased 2 necklaces with charms .. also personal photos of my family to be used it the charm on the necklace .. NEVER REVIEVED!! ALSO NOW MY FAMILY PHOTOS *** IN THE ***** OF THESE PEOPLE !!
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Contact Information
12992 SW 134th Ter
Miami, FL 33186-4472
Customer Complaints Summary
94 total complaints in the last 3 years.
6 complaints closed in the last 12 months.