60 Customer Reviews
Review from Donald C
5 stars11/01/2024
I was very much on the fence after checking some reviews on here. But I eventually pulled the trigger on a set. I got two chains, and two pendants. I dont know for a fact if the diamonds or gold are legit but what I can say is these chains SHINE. When Im in the sun or put a flashlight on the chains, they sparkle beautifully. My set came with a convenient carrying bag and the box it came in was nice as well. I 100% would get more chains or pendants in the future, depending on the price.
The GLD Shop Response
11/02/2024
Hello,
Thank you for taking the leap with us and for sharing your awesome review! I'm so stoked to hear your chains and pendants are giving you those next-level sparkles in the sun, reaffirming GLD's doing it right in providing only the best materials in the market.
To help clarify, our Gold-Plated pieces, are indeed plated with real gold, typically between 14k-18k depending on the item. The stones on your set are also top-grade CZ stones (Cubic Zirconia), being the best of the best on the ***** scale, giving you that brilliant sparkle!Were here whenever youre ready to add even more to your collection - Keep shining bright!
Review from Nathan C
1 star10/27/2024
The chains look nice. Ordered some 20 chains came with a free chain that you CANNOT pick the size of which is ridiculous The 20 chains fit super small, could only return one of the 3 I received because the second one I actually paid for was a promotional item being that it was a 2 for $149 deal. Which wouldnt that make both chains promotional? So I can only return one for re-sizing despite paying for two. The free chain of course you cant change the size on so its going to it on my dresser foreverReview from Allen B
5 stars10/23/2024
Made an order received it fast and was a great necklace. I chose plated in white gold I put it on and never took it off until I gave it to a best friend of mine as a gift after my dog passed away and I purchased a new one to have a urn pendant put on. He has had in it on everyday since. I showered with it on,slept with it on and worked a job that was highly physical with it on and then he did all the same. All of which goes against what is recommended with plating as it can cause the plating to tarnish well its been 2 years and the necklace looks the same today as it did the day i originally purchased it. Custom stuff is not returnable it states that on the website. I reached out with questions about transferring the lifetime warranty and I was always responded back to immediately and friendly. My best friend did not care about ever sending it back because he takes care of it so the warranty will never be used. Personally I will buy from them again and I had a good experience and shipping was fast. Read before you buy and you will find any answeres to any questions you have. I did research before buying so I didnt just click and buy. To each their own but I like themThe GLD Shop Response
10/24/2024
Hello,
Thank you so much for your incredible 5-star review! ?? Were beyond thrilled to hear about your experience and that the necklace has held up so beautifully over two years of everyday wear. It sounds like its been through a lot of memorable moments! We love that your best friend treasures it just as much as you did, and its wonderful to know youll continue choosing us for your jewelry.
It means a lot to us that you took the time to do your research and that our team was able to promptly and kindly address your warranty questions. We truly appreciate your trust and loyalty, and we cant wait to welcome you back when youre ready for your next piece!
Thanks again for sharing your story - This absolutely made our day!
Review from Codi V
1 star10/13/2024
i messed up my order and they said it was "in processing" withing 4hrs on a sunday so they werent able to send me a refund to fix my order. returns require a processing fee. and a restock fee. these guys are literally stealing peoples money.Review from Ashley T
1 star10/08/2024
Bought some thing when we got it realized it was way too big so returned it that same day have been waiting now over two weeks for my money to come back to my bank account even though they have received their item back I cannot get a hold of anybody in customer service I have been trying and sending emails. All I keep getting is the runaround. It is absolutely sickening especially with how much money it isReview from Eric D
1 star10/03/2024
They will not let you return the item. And it will turnish. Do not buy anything from this placeThe GLD Shop Response
10/06/2024
Hello,
Thank you for your feedback, and we're sorry for any frustration you've experienced. At GLD, we always strive to assist our customers in the best way possible.
It looks like there was a discussion regarding a request to cancel and while we were unable to cancel your order due to it being in the processing stage, we're happy to help you with a return once your package arrives. We also want to assure you that your purchase is protected by our lifetime warranty, and if you experience any issues, such as tarnishing, contact us immediately and we'll help you through the next steps.
To ensure a smooth and easy return process, well follow up with you directly via email. Please dont hesitate to let us know if we can help with any other questions or concerns, We're always here to help!
Review from Kim B
1 star08/28/2024
I ordered a necklace for my daughter's graduation and paid for express shipping. The necklace did not arrive in the time frame promised. I contacted the company and they refunded me the express shipping, but that did not fix the problem of missing her graduation date. When I received the necklace it was not attractive at all so we returned it well within the return policy guidelines and followed the company's instructions exactly. I never received a refund so I emailed on several occasions and kept getting automated responses saying they were working on my return. Finally, after I emailed several times, I got an automated message that my return package was empty and was being turned over to "claims". I kept emailing claims and they never got back to me so I am now disputing the charge with ****. I also called the company phone number which is virtually impossible to find and is not on their website nor will be provided by their ChatBot-- I ultimately had to get it off my Amex bill -- but the phone is constantly busy.Terrible Terrible customer ********** NOT buy from this company.The GLD Shop Response
08/30/2024
Hello,
Thank you for bringing this to our attention. We understand how important it was for your jewelry to arrive in time for your daughter's graduation, and we are truly sorry that we missed the mark.
GLD strives to assist every customer inquiry as promptly as possible - Our Claims team typically follows up within ***** hours to ensure thorough assistance. It's important to note that each time a new email is sent, it can unintentionally reset your ticket in the queue, causing additional delays. This certainly does not excuse the extended time it has taken to resolve your issue, and we again sincerely apologize.
Rest assured we are looking into your situation further and will follow up with you directly via email to ensure this is rectified as quickly as possible. I appreciate your patience as we work to make things right.
Review from Malik G
1 star08/26/2024
For my first order Im highly disappointed. Was literally supposed to receive my order today for someones birthday but now the jewelry has been reported damaged and I have no way of knowing if itll be fixed before hand or if Ill get a refund. Highly disappointed as a first time customer.The GLD Shop Response
08/28/2024
Hello,
Thank you for taking the time to share your experience with us. I sincerely apologize for the disappointment and frustration you've experienced with your first order, especially given the significance of the occasion
Upon reviewing your case, we were unable to find any report of damage or any correspondence related to this issue with our team. However, we take your concerns very seriously and will be following up with you directly to gather more information and ensure this matter is resolved promptly.
Thank you for bringing this to our attention.
Review from Braden W
1 star07/25/2024
This company is trash. My necklace lost a stone after only wearing it a few times. I ordered a custom ************ got wet from rain & was ruined. The picture faded & the glass got cloudy. I literally wore it for less than two hours. Horrible. I have better products Ive bought dirt cheap off Amazon. The return policy is trash too. They tell you everything is under warranty, but the warranty is void if the item has been worn! And they will charge you back for every return if it qualifies. I still cant find out how to leave a review on their webpage!DO NOT buy from this company. If you dont believe me do a simple ******* search. Youll see jewelers test the product and show they arent even made with real precious metals. Total scam.The GLD Shop Response
07/27/2024
Hello,
Thank you for sharing your experience with us. I'm truly sorry to hear about the issues youve encountered with your custom pendant and understand how frustrating it must have been to see it get damaged from the rain. We aim to create lasting and meaningful pieces.
Regarding our return policy, you are correct that made-to-order items like the 3D photo pendant are non-returnable and final sale due to their personalized nature.
Additionally, we recommend not wearing our items in the rain to avoid potential damage. If you live in an area where it can rain unexpectedly, we suggest keeping the leather pouch bag provided with your order on hand. This way, you can safely store the pendant and protect it from moisture.
However, I want to assure you that we are still here to help. I will reach out to you via email shortly to discuss how we can assist you further. We always want to do everything we can to make things right for valued customers like yourself!
Kind regards,
Review from Alex R
1 star07/12/2024
Their return policy is terrible. I initiated a return within the stated time due to the bracelet being too small and they took over a week to get back to me. At that point, The window of return had closed and they told me I would not be refunded. Very unhappy.The GLD Shop Response
07/16/2024
Hello,
Thank you for sharing your feedback. Customer satisfaction is our top priority, and we are sorry to hear that you are unhappy with our return policy.
After reviewing our records, we see that we responded to your return request promptly. However, we understand there may have been some confusion or miscommunication regarding the timing. Rest assured, we will investigate this further.
In the meantime, we will be following up with you directly via email to discuss this matter in more detail and to offer a resolution.
Kind regards,
Customer Review Rating
Average of 60 Customer Reviews
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