ComplaintsforMoving Around The Clock
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Complaint Details
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Initial Complaint
10/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 23 of 2022 I used this company and manager ****** sent two guys to my home who were extremely tired after finishing two prior jobs. My contract indicated I was charged for three guys and they were scheduled between 3pm and 6pm but only two responded and arrived at 8:05 pm. They even complained about having to this job because they were tired. They did their best but ended up almost seriously hurting themselves trying to carry furniture upstairs while exhausted. They ended up damaging my furniture. I tried multiple times to speak with ****** reference why he sent exhausted guys to my home but he never returned my call. I was upset because you pay by the hour and he purposely sent two guys who should have gone home after completing the previous jobs but ****** disregarded it because of money. I filed a claim with the company which has been ignored because it would hinder their profits and this is acceptable behavior. My concern is how can a company legally charge you for three movers when they know and indicate there will only be two. If it's two then a customer should pay for two not three. Also why do you send people who have worked 12 hours of lifting to a job where the customer is charged more if they work at a slower pace. This really needs to be investigated because it isn't fair for citizens. This business absolutely operates with questionable business tactics. I am 55 years old and this was the worse business I ever dealt with. I hope you can at least contact and question the managers about their business practices and repairing my furniture.Sent from my iPhoneInitial Complaint
01/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Moving around the clock moved my 2 bedroom apartment from *****************, ******* to ********, ******* on December 1, 2021 and December 2, 2021.On December 1, 2021 they came to our unit in the ***** Palace in ***************** to pack our apartment. On December 2, 2021 they did the actual moving.When they started unloading and putting the boxes in the proper rooms and the furniture in place, I noticed a damage on my living room TV console. I showed the ******* the crew leader the damage that was done on the console. He acknowledged it. I took photos and sent it to a worker in the office named ****************** assembled the beds, unwrapped the furniture and emptied the wardrobe boxes and hung up the clothes.They left many boxes for me to empty, which I did the following days.As I emptied the box from the master bedroom, I noticed 2 Louis ******* bags were missing and a ***** and coach bag missing.I phoned the office in Hollandale and left a message. ****** called me back stating the manager / owner was out of town and was asked to help **** told him what items were missing and about the damaged TV console.He said that he submitted a claim to their insurance company on the furniture and regarding the personal items he would like receipts and any videos.I was able to get video recordings, as he requested. In regards to receipts I have some and would have to call the company to get copies. I had the original receipt in the actual bags, which I always keep them together. ****** called me stating that they spoke with the workers and they denied any such thing happened . ****** told me that they fired the new hire which packed my master closet. A week of waiting for a reply to my email, the manager **** replied. He claims he just returned from being away and since I don't have evidence they can not help me. Out of good faith they will give me $500. I rejected that "good will" offer. I explained that I received recording as requested, no reply.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.